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Try clearing “cookies and cache” and logging back into TurboTax. This should reset the program so you can connect to your bank account.
Here's a TurboTax Help Article with the steps.
It still does not give me any options to add expenses. I click the pencil and the screen just reloads the same thing. I even click "Add Expenses for this work" and it does the same thing
We have been able to reproduce this experience in TurboTax Online but suspect this is browser-related. Please log out of TurboTax, refresh your browser, and clear your cookies and cache. Then restart your browser and log into TurboTax again.
Another option is to use a different browser.
When you return to the Self-Employment topic, enter your business income before working on your expenses. Also, you can try adding a new line of work (which you can delete later) before working on your current business.
This still is not working even when using a different browser. I am unable to add expenses. I tried what you said and added another line of business and then it gave me the option to connect my bank. I stopped and went back to the correct business and now it gives me a import button but once again the screen just flashes when I press it
Are you using TurboTax Premium? You can't add expenses in Deluxe; it handles only income from self-employment, not expenses.
And I know it was mentioned above, but please remember to clear you cache - that is usually the culprit.
If you already in the Premium version, use the direct link to Schedule C in this help article - Where do I enter my Self-Employment expenses?
Yes I am using premium. I cleared the cache when you mentioned it previously. I press the "Import Expense Transactions" button and it does nothing but flash
It depends. You may need to enter these expenses manually if the import feature doesn't work.
I can't even do that. It will not let me enter expenses. Screen just flashes. I can't even skip it
Sign out and sign back in. Use the direct link to Schedule C in this help article - Where do I enter my Self-Employment expenses? The Go to Schedule C link will take you to Your 2024 self-employment work summary. Click on the pencil icon next to your business.
Skip the import this time. When TurboTax recommends expenses, place a check next to the expenses you have. Answer any remaining set up questions. You will eventually get to your expense list. Then use the pencil icon to edit each expense category.
Go ahead and scroll down to the bottom of the page and click on Continue / Done. The Needs Review message will NOT prevent e-file. Before you file the return(s), TurboTax will take you through a Complete Check and will flag any errors that will prevent e-filing then.
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