E mail "your card was declined"

[jtnoble69]

Every year, for the past several years, I get repetitive emails from turbotax asking me to click a link and update my payment information so my Turbotax CD can be sent.

My account information on the intuit website is up to date and the payment form is valid. I even show a charge of $110 for this year, but have received no product.

The last four of the card number in the email is an old card which I have not used in years.

Are these phishing emails? The ip address resolves to San Bruno CA.

[Critter-3]

Either it is spam which you can ignore  or   you have more than one advantage account ... remove any extra accounts to make the emails go away...

How to update your Turbo Tax Advantage account:
https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-info-in-my-turbotax-advanta...    

How to cancel Turbo Tax Advantage:  

You can sign into your Turbo Tax Advantage account and under Your Product, select to Remove Product.  Once you remove the recurring product order, the Turbo Tax Advantage subscription will be cancelled as well. 

https://ttlc.intuit.com/questions/1901052-cancelling-or-refunding-your-turbotax-advantage-enrollment...

[VolvoGirl]

Sounds to me like you might be getting emails on an old account.  You might have more than 1 account.  Use this TurboTax account recovery website to get a list of user ID's for an email address run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery  

So you should try to cancel the other account Advantage Plan.   

You can sign into your Turbo Tax Advantage account and under Your Product, select to Remove Product.  Once you remove the recurring product order, the Turbo Tax Advantage subscription will be cancelled as well.

How to cancel Turbo Tax Advantage

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...