Your Federal Tax Return was rejected

[jmarkfoleyjr]

After e-filing my OH State and Federal return I received two text messages saying "OH State has rejected your return", and "Your Federal return was rejected." Both messages say "Don't worry, we'll help you fix the problem. Check your email for more information." However, it has been more than 24 hours since those text messages and I've received nothing in either may email or spam folder. What should I do?

[Critter-3 · Accepted solution]

Your state was rejected because the federal was rejected so that is what needs fixing  ...open your return  to see what may need to be corrected.  You can also post the exact error message or code here for more exact help. 

[jmarkfoleyjr]

I went into turbotax to re-run the "review" to see what errors there might be, but instead I saw a tab for "Check E-file Status". That said my return was rejected because my 2021 Adjusted Gross Income could not be verified. That would stand to reason as a mailed in my 2021 return two days before. I therefore elected the option to mail my 2022 return. I guess I'm just out the $26 for the State e-filing fee! In any event, my 2022 AGI should be on-file with the IRS for 2023's taxes.

Thanks!

[VolvoGirl]

If you haven't mailed it yet you can efile by putting in 0 for the AGI.  Obviously if you just mailed 2021 they don't have your AGI at the IRS yet.

ENTER 0 FOR AGI. The IRS took a long time last year to process 2021 returns so the AGI didn't get entered in time.  Especially if you mailed it.  That works for most people. See,
https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

How to correct the AGI in the Online version
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.

[jmarkfoleyjr]

Thanks for that tip on entering $0 for AGI, but I had already mailed my Federal and State returns. I'll keep this in mind for next year if I need to. Yes, I do get my mailings registered at the post office! It has come in handy in the past.

[shammie63]

My return was rejected and I have been unable to fix it. I need help. Please let me speak to a live person.

[xmasbaby0]

@shammie63

You received an email that we cannot see that tells you why your tax return was rejected.  

Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message? 

 If it was rejected for AGI—-be aware that many 2021 returns took so long for the IRS to process that your 2021 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.