My Turbo Tax says my return has been accepted, but the IRS website says it hasn't been? Is this normal?

[ChrisVonHoep · Accepted solution]

It simply means that your e-filed return is being processed and that the government hasn't approved or rejected it yet.  Sometimes return status does not update for several days or even longer.

During this time, the government reviews your refund (processing).

During the review process, they look for math errors on your return (extremely rare in TurboTax) and they also check if you owe back taxes, unpaid child support, or other debts.

If they need to make any corrections, they may offset (reduce) your refund. In some cases, the correction might even increase your refund.

Once that part's done, the government approves your refund, which means it's ready to be deposited or sent.

It can take up to 21 calendar days after acceptance for the IRS to issue your refund, although most refunds go more quickly than that, while a small handful may take a bit longer.

[supremesmommy201]

YOU FAILED TO TOUCH THE SUBJECT ON WHY TURBOTAX WOULD SAY ITS BEEN ACCEPTED... WHEN IRS SAYS IT HASNT. READ MUCH??

[rdcramer3]

But it is now over 60 days, with no refund (of $2514) received, and the IRS's "where's my refund" site saying they have no record of my return ever being filed, despite my Turbotax filing saying that it has been accepted. Please advise.

[xmasbaby0]

Check again to make sure your return was accepted.  "Accepted" is not the same as "approved."

 https://turbotax.intuit.com/tax-tools/efile-status-lookup/

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-w...

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.

Your federal refund amount is on line 20a of your Form 1040

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

[Rashadscott99]

Do TurboTax mail your return if you couldn't efile

[xmasbaby0]

@Rashadscott99 No.  TurboTax does not ever mail your return for you.   If you choose to file by mail then YOU have to print it, sign it and mail it yourself.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

[Brandonpaulcarpenter1]

I am having the same exact problem this year(2020)... anybody knows what the deal is?

[xmasbaby0]

@Brandonpaulcarpenter1    You posted to a really old thread that has posts from multiple people.  So what "exact" same problem are you having?  We cannot tell.

[JoeLee]

I’m having the same problem. Turbo says refund was accepted but irs.gov says still being processed. I did mine in February and it’s been over 30 days. I’ve gotten my state but not federal. I’ve done called but due to COVID they are short staffed and I just go a recording. So idk what to do. 

[JakailaLO]

Only the IRS would know why your return is still processing. TurboTax does not get any information about your return or refund once your return is accepted.

Since it has been over 21 days you can call the IRS for information.

The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.

- The first question the automated system will ask you is to choose your language.
- Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
- Next, press 1 for “form, tax history, or payment”.
- Next, press 3 “for all other questions.”
-Next, press 2 “for all other questions.”
- When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
-After it asks twice, you will be prompted with another menu.
-Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.

View solution in original post

[JoeLee]

It says they are closed. I’ve been calling all day. 

[CassLO]

@JoeLee You have to wait 24 hours after acceptance before being able to track your refund on the IRS website. Be sure when checking Where’s My Federal Refund? site that you are entering only your Federal refund amount. This can be found on your Federal form 1040, line 21a. Also if you paid any fees out of your federal refund, use the refund figure prior to the deduction of he fees. If you are filing joint, be sure to enter the filers information that appears first on the return.

Please see the link below for more information:

Why is there no record of my return at Where's My Refund (WMR)

[JoeLee]

It’s been over a month. I’ve gotten my state but not federal. So I checked it and it says still being processed. I’ve called and they are closed. I don’t know what to do now. 

[DonnaLO]

Processing simply means that the IRS is working on your return, it is the stage after accepted and before being approved.   Here is more information on what's happening with your return

https://ttlc.intuit.com/replies/4689484