Why is the amount sent back to the IRS less than the amount my refund was for?

[jennifer120173]

i filed online and asked for direct deposit and i entered the wrong account number.  the IRS approved my refund and it was sent to turbo tax acct on 2/27/15. It having the wrong acct number, it was sent back to the IRS, but when returned to the IRS it was for a lesser amount.  I would like to know where the difference in money is?  

[DoninGA]

TurboTax account fees, Refund Processing Service Fee and fee for a check reissue would reduce the amount sent back from the third party processor, Santa Barbara Tax Products Group to the IRS.

[jennifer120173]

i realize that i entered the wrong account number when filing my taxes, but i have NEVER been notified that you had my money even though you have my home address, work email and phone number and my cell number. I called on May 8th and spoke to someone at YOUR bank and the rude woman said she already sent my tax return back to the IRS on April 15th.  I called the IRS and up until today they did not have my money... so i would really like the phone number to a supervisor or manager to speak with regarding these bogus fees.  you really think that i wouldnt respond if i was notified of you having over $1000 of my hard earned tax dollars??  im so disgusted by the way this is being handled and i will never recommend turbo tax to anyone that i know ever again.

[StillNoRefund--]

How long did it take to receive paper check after sbtpg sent money back to IRS .?

[Critter1]

Contact TurboTax Customer Support for assistance in this situation. 

Go to https://support.turbotax.intuit.com/contact/
>> Choose the product platform you are using.
>>  Ask a question or keywords without quotes, and Submit.
>>  On next page, skip the suggested articles if they don't help.
>>  Scroll down, and you should be able to enter the Support module to get a phone number during business hours.  No number will display when Support is closed.

When you choose the option to pay the TurboTax fees out of the Federal refund that is handled by a third-party company called SBTPG (Santa Barbara Tax Products Group).   SBTPG receives your refund from the IRS at one of their 2 banks--Sunrise Banks of St. Paul, MN, or Citizens Banking Co. of Sandusky, OH.  That bank sets up a temporary account for you to receive the refund, and then takes out the TurboTax fees.  It then sends the remainder on to your bank account in a second direct deposit.  If that deposit fails, the intermediary bank will mail you a check.

You can check on the status of your refund at SBTPG by logging into their website at:

https://cisc.sbtpg.com/

Of you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx

Or you can get live customer support during their business hours:   1-877-908-7228

When you phone the live taxpayer number, follow these steps:

When prompted, press 1 for English.
When prompted, press 1 for current year product.
At next prompt, listen to all 3 choices, then Press 3 to speak to agent.