Contact TurboTax Customer
Support for assistance in this situation.
Go to https://support.turbotax.intuit.com/contact/
>> Choose the product platform you are
using.
>>
Ask a question or keywords without quotes, and Submit.
>>
On next page, skip the suggested articles if they don't help.
>>
Scroll down, and you should be able to enter the Support module to get a
phone number during business hours.
No number will display when Support is closed.
When you choose the option to pay the
TurboTax fees out of the Federal refund that is handled by a third-party
company called SBTPG (Santa Barbara Tax Products Group). SBTPG
receives your refund from the IRS at one of their 2 banks--Sunrise Banks of St.
Paul, MN, or Citizens Banking Co. of Sandusky, OH. That bank sets up a
temporary account for you to receive the refund, and then takes out the
TurboTax fees. It then sends the remainder on to your bank account in a
second direct deposit. If that deposit fails, the intermediary bank will
mail you a check.
You can check on the status of your
refund at SBTPG by logging into their website at:
https://cisc.sbtpg.com/
Of you can get 24-hour automated info by
phone at: https://cisc.sbtpg.com/contact.aspx
Or you can get live customer support
during their business hours: 1-877-908-7228
When you phone the live taxpayer number, follow these steps:
When prompted, press 1 for English.
When prompted, press 1 for current year product.
At next prompt, listen to all 3 choices, then Press 3 to speak to agent.
