Why is SBTPG holding refunds?

[Lapiper2684]

Even if you contact them they won’t refund it. I have a maximum of 4 hours with them and TurboTax.  I’m speaking with an attorney, CPA, and tax attorney this afternoon. This is beyond ridiculous and puts people in a strain. A lot of people depend on that money. 

[SForrestLO]

We know how important your refund is and we apologize. We’re working quickly to resolve this and make sure you receive your full refund. You'll get an email message from us shortly letting you know when to expect the rest of your refund.

How do I contact the Internal Revenue Service (IRS)?
Refund Status:SBTPG
Why is My Tax Refund Not What I Expected?
How do I track my state refund?
Tax Refund Tips
What if my IRS refund is taking longer than 21 days?

[Lapiper2684]

Never got that email…. I have not gotten any of my refund. Like I said SBTPG has had my Federal Refund since 02/19/2022…

[HeatherPLO]

@Lapiper2684

We are unable to resolve specific refund inquiries here in this public forum.  In addition to the instructions provided above, you can also reach out to TurboTax directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible. 

[Lapiper2684]

Every time I reach out to TurboTax, they tell me that there is nothing that they can do AND they don’t know what happened. They tell me to call SBTPG again and give me both of the same numbers that I have already called numerous times. 

[Kenny H]

@HeatherPLO 

turbo tax is unable to handle anything from here, to calling and their Facebook messenger help. 

but talking about the lack of doing anything here at least gives people our perspective and maybe they’ll go somewhere else 

[chazzycakes83]

I highly suggest that EVERYONE file a consumer report with their state attorney general about the business practices of SBTPG. If enough people sound off, it can definitely lead to an investigation. I received a letter back from mine already and i filed just last week.....much faster than this "bank".

[chazzycakes83]

I also noticed that SBTPG can be no longer found in the BBB. Ironic. 

[Kenny H]

@chazzycakes83 

yup and yesterday they said they’ll only communicate with me via my open bbb complaint.

an hour or so later it was no longer on the BBB. 

I personally was able to track down the trace number they stated would take 5 days for them to get 

now I have no idea if anything will happen. 

[chazzycakes83]

also I found this information and will give them a call today. I will update everyone if they are helpful or not.

The Taxpayer Advocate Service is an independent organization within the IRS that helps taxpayers and protects taxpayers’ rights. We can offer you help if your tax problem is causing a financial difficulty, you’ve tried and been unable to resolve your issue with the IRS, or you believe an IRS system, process, or procedure just isn’t working as it should. If you qualify for our assistance, which is always free, we will do everything possible to help you.

Visit www.taxpayeradvocate.irs.gov or call [phone number removed].

[Kenny H]

Good luck! Let us know.

I have a feeling they’re gonna be unhelpful since the IRS is actually the only one doing their jobs efficiently in this process. 

hurts to say that too

[Cdan0802]

I filed BBB complaint on Friday, tried calling SBTPG on Monday and was told that they can no longer provide me with any information on my account because I filed BBB complaint. 

IRS WMR says refund sent since 2/25 I believe.

SBTPG website says that they received my refund on 3/1 and it has been funded and SBTPG and TT has taken their fees. Received email from TT on 3/1 saying my refund was received and would be deposited into my account within 1-2 business days. When I call, the automated phone service says that they received my refund on 2/25, and now it says that they have mailed me a cashier's check. Whatever the current day's date is, that is the day that it tells me the check was mailed. Soon 3/3 I called and it said they mailed it on 3/3, on 3/4 I called, it told me it was mailed 3/4, I didn't call 3/5, 3/6 it said it was mailed on 3/6, 3/7 same thing.

I have created audio recordings of all of these calls because it is incredibly shady to me and it can't glitch.

Was fold that SBTPG will only hold money if there is a security risk or concern involving your account I never received any email about this, but I checked online on my account via their web site and am told there are no security concerns regarding my account, so, why are they holding my refund? If they truly have had it since 2/25, and today is 3/8, that is 11 days they have been holding it.

I just want an honest answer about where my money is and when and how I will receive it.

Since SBTPG does not want to provide me with any of said info, it makes me feel like something Shady is going on.

My next step is contacting the Fed Reserve to file a  with them, then an attorney, if nothing has been resolved by then.

I have been recording phone calls with them, and taking photos & screenshots of everything possible downloading & creating. PDF files, etc. I have a whole folder of proof they are not being transparent about what is going on.

What do I do?

[Wfassoulas]

I am having the same problem! Sbtpg website says they received my refund but I have not. Ive never had this problem before but every year TurboTax get worse and worse. Never again will I use them. This is ridiculous. I just want my money.

[Smashly2383]

I contacted the IRS and they told me SBTPG has my funds actually (Civista bank) and they have to send me a check in the mail because i chose to file my own taxes through turbo tax and they use a third party bank and its pretty much our of the IRS's hands. i dont think ive ever been so mad. im not sure who to contact or what to do anymore because when i call sbtpg all i get is the run around and they give me multiple different dates and the last women i talked to i asked what happens if i dont recieve a check in the mail in the 5-10 buissness days they speak of and she said well i guess its lost in the mail then. this is rediculous. has anyone ever really recieved a check from them and how long did it take?

[Moniqueatl]

Hi this company has only given me half of my refund . Please help