I filed BBB complaint on Friday, tried calling SBTPG on Monday and was told that they can no longer provide me with any information on my account because I filed BBB complaint.
IRS WMR says refund sent since 2/25 I believe.
SBTPG website says that they received my refund on 3/1 and it has been funded and SBTPG and TT has taken their fees. Received email from TT on 3/1 saying my refund was received and would be deposited into my account within 1-2 business days. When I call, the automated phone service says that they received my refund on 2/25, and now it says that they have mailed me a cashier's check. Whatever the current day's date is, that is the day that it tells me the check was mailed. Soon 3/3 I called and it said they mailed it on 3/3, on 3/4 I called, it told me it was mailed 3/4, I didn't call 3/5, 3/6 it said it was mailed on 3/6, 3/7 same thing.
I have created audio recordings of all of these calls because it is incredibly shady to me and it can't glitch.
Was fold that SBTPG will only hold money if there is a security risk or concern involving your account I never received any email about this, but I checked online on my account via their web site and am told there are no security concerns regarding my account, so, why are they holding my refund? If they truly have had it since 2/25, and today is 3/8, that is 11 days they have been holding it.
I just want an honest answer about where my money is and when and how I will receive it.
Since SBTPG does not want to provide me with any of said info, it makes me feel like something Shady is going on.
My next step is contacting the Fed Reserve to file a with them, then an attorney, if nothing has been resolved by then.
I have been recording phone calls with them, and taking photos & screenshots of everything possible downloading & creating. PDF files, etc. I have a whole folder of proof they are not being transparent about what is going on.
What do I do?
