Why does Where’s my refund status tell me my information does not match?

[mara-41]

Where is my refund from last year? I filed it electronic.  I also had it set up to have it deposited on a card in which was issued through Turbotax. Received the card but no money. You my contact me at [phone number removed] Thank you!

[JeanneLO]

@mara-41

Please do not post personal information on this public forum, we have removed it for your security.

Were you notified that your tax return was accepted by the IRS last year? If your Turbo Visa Debit card was never credited with your refund you will need to contact the IRS at 1-800-829-1040. We don't have information about your refund on this public forum. Here are some tips to reach someone at the IRS:

• First choose your language. 
• Then do not choose the first choice regarding REFUND, or it will send you to an automated phone line.
• Instead, press 2 for personal income tax questions.
• Then press 1 for form, tax history, or payment.  
• Then press 3 for all other questions.
• Then press 2 for all other questions to be transferred to an agent

Also this TurboTax FAQ lets you know what to have ready before you contact the IRS: What do I need if I contact the IRS?

[Tanyanicole]

It's doing me the same way. It was saying received and now my information doesn't match...

[teriyaki1479]

Hey so yes it said information doesn't match on the Where's my refund tool and a few days later my refund got approved with a drop date! So don't worry! My assumption is as your refund moves through the IRS prompts and systems the WMR is troubleshoot. I'm positive anyone worried from having an accepted return to "information doesn't match" will manifest to approval with a date! I was scared as hell haha. Sometimes even IRS/TurboTax specialist can't even give this answer to us. Goodluck everyone! 

[Volin4life]

Thanks

[Bncarpenter90]

Any update for you? Mine started doing this today.

[SweetieJean]

The IRS is really bogged down right now.  See this:

The IRS got 35 million tax returns in one week as Americans race to file and get their refunds (msn....

[girlofjesus316]

Hi did it give you a date then next day I checked it says information does not match I’m going crazy what did it do for you ? Please anyone help me 

[xTatyanaaa]

Hello. Both my state and federal were accepted (federal 2/10/2021 & state 2/12/2021) however I received my state refund about 5 days later. When I check the update on my federal, it says my information is incorrect. Is it possible its saying that and is delayed due to me having a baby last year?

[cjsims718]

I have had same issue where track my refund showed accepted for past two weeks now says information doesn’t match? Any insight to why this happens? It was accepted on 2/10/21

[Debbieboo1978]

want to know why when I enter my information on wheres my refund it tells me my information doesn't match 

[Debbieboo1978]

I check it during the day well before 12midnight it still tells me the same thing is there a way you can check just to see if its been approved 

[Debbieboo1978]

it has always said the same thing information doesn't match 

[Debbieboo1978]

it was accepted on 2/12/2021

[Debbieboo1978]

ok thank you but it wasn't answering my question you keep saying the same thing