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Why do I see a new account on turbo tax when I already received my refund

2 Replies
Level 15

Why do I see a new account on turbo tax when I already received my refund

You are probably in the wrong account.


  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.


Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.


Account recovery

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.


To get a copy of your previously filed returns prepared with online TurboTax




EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records.  That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 15

Why do I see a new account on turbo tax when I already received my refund

Or do you mean you see a new refund amount?  Did you have any unemployment?


If you have unemployment you can exclude up to 10,200 for each person if your income is under $150,000.  Your unemployment compensation will be on Schedule 1 line 7.  The exclusion will be on Schedule 1 Line 8 as a negative number. The result flows to Form 1040 Line 8.


If you already filed and didn't get the 10,200 unemployment exclusion you do not need to amend.  The IRS will be adjusting it for you.  See,


You can log back into your return and it should automatically update your return and show you the new refund.  But the updated return won't be sent.  The IRS will adjust it for you.



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