Wheres my refund is saying i'm entering wrong information and im not

[TiffanyL]

If you e-filed, make sure the return was e-filed successfully and accepted:

• Re-check your e-file status
• Make sure to enter the federal refund amount without the state refund, less any TurboTax fees if you chose to pay any fees out of the refund.
• If you are married filing jointly try using the Social Security Number for the name that appears first on the return. 

If you have already tried the above on the IRS WMR website, you can check the status of your refund by calling the IRS directly.

Please see the below Turbo Tax FAQ for additional information: Why is there no record of my return at Where's My Refund (WMR)

[Redjesus1993]

Hey I just had the same thing happen to me right now as of Monday april 26th 2021. So I check my where's my refund it told me the info was incorrect well I had been putting in the same info from the start now I was a bit worried if you call the irs hotline at [phone number removed] it will tell you your info straight from the phone automated service! Worked for me hope it helps!!! 

[Tckjstewart]

Try adding .00 after your refund amount, this worked for me. 

[Redjesus1993]

Hey your right I did that and it worked that's weird why did they change that all of a sudden wasn't like that Before thank you for the help!!! 

[brittsheik]

did the people that reported this issue ever get their refund after?

[Tckjstewart]

To fix this issue just try adding the .00 after the whole dollar amount of your refund. Found this solution on another blog from a few years back and it worked for me. And yes I received my refund about 2 weeks after this issue started occurring.

[KathrynG3]

You can try calling the IRS at 1-800-829-1040 to get more  information about your account. Otherwise, to reach the IRS: 

• See IRS Let Us Help You 
• Create or login to your account: IRS: View Your Tax Account Information
• If all else fails, contact a local IRS taxpayer advocate.
  • Contact the Taxpayer Advocate Service Online at: Taxpayer Advocate Service Contact Us. 
  • Topic No. 104 Taxpayer Advocate Service – Your Voice at the IRS

@brittsheik

[Kaishamerrell]

I e-filed my taxes on 2/8/2020 and I still have no status of my return. I received an email stating I needed to verify my identity April of 2020 and went onto the irs website and confirmed my identity. I was told that my refund would be released 6-8weeks from that date. It is now June 2021 and I still have not received my taxes from last year. I did receive my taxes for this year. Anyone had this issue?

[SammySeawead2020]

did you find out what happened? did you later get a date? refund date I mean... it's 2022, I filed my return on January 31st... it's now February 20th !! nothing still, but today I got this same exact message out f know where I never have before. I checked my status while waiting on a Lyft ride home for me and my daughter, she 8 lol. then I checked again when I got home, at the store it said I put I the wrong information (I know I find) then I got home and it went back to your refund is delayed message...our information does change, lol so I know its correct. it's strange. 

[SammySeawead2020]

when your tax return is originally accepted, that means all basic information is correct, then it goes onto review credits, etc...then approved for a refund deposit date...the info has to be correct in order for it to be accepted, therefore how can the information later...be wrong??? its an error...!! 

[Tckjstewart]

Yes if you add .00 after the amount of refund it should pull up so say your refun is $6755 make sure you enter it as $6755.00 and it should pull your information up

[Tckjstewart]

The dis is to ad .00 after the refund amount and it will show you your information to 

[Solnicole7]

It was working for me the other day now it’s not working! I filed 2/11/22 and was accepted the next day, it was saying refund processing , now it says that I’m putting in the wrong info 

[Solnicole7]

That didn’t work for me 

[ChondelLO]

@Solnicole7  There are a few different reasons why you may be receiving this message when you check the status of your return using the Where's My Refund? tool.  Please visit the link below for more information.

Why is there no record of my return at Where's My Refund ...