When will I get my refund. The IRS site has no info and it’s been over 21 days

[CassandraLO]

After acceptance, but before processing the status may not be available. This is normal, until the government starts reviewing and processing your return, they won't have any record of it. 

Make sure to only enter your federal income amount, not federal and state combined. Another important factor can be if you are married filing jointly and make sure you are using the Social Security Number for the name that appears first on the return. If still no record, wait and try again. The IRS Where's My Refund? tool updates every 24 hours. 

Even though the IRS issues 9 out of 10 tax refunds within 21 days, it's possible your return may require additional review and take longer to process.

For some taxpayers, PATH Act requirements and other identity-protection safeguards implemented by the IRS may account for longer wait times. (Earned Income Tax Credit (EIC) and/or Additional Child Tax Credit)

Other things that can delay your refund include but are not limited to:

• Liens, back taxes, or refund offsets;
• Errors, inconsistencies, or missing information;
• Identity fraud;
• Form 8379, Injured Spouse Allocation, which can take 11-14 weeks to process.

Also, if you chose direct deposit, your financial institution may need another day or two to post the refund to your account, so keep that in mind.

Here is the general timeline of e-filed returns:

Transmission > Acceptance > Processing > Approval > Refund.

If you are concerned, you can contact the IRS at:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do not choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do not choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Press 1 for "form, tax history, or payment".   

Press 3 "for all other questions."

Then press 2 "for all other questions."  

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

Related Information:

• What if my IRS refund is taking longer than 21 days?
• When will I get my IRS tax refund?
• Some 2018 federal refunds will be delayed due to the PATH Act

[Veroortiz0909]

When will I get my refund

[xmasbaby0]

@Veroortiz0909

Waiting is frustrating—refunds are taking longer in many cases.  These are not normal times.  It is not possible for TurboTax to speed up the IRS for you.   They are short staffed; and they are processing millions of tax returns at the same time that they have been burdened with the task of processing millions of stimulus checks. 

IRS phone lines supported by customer service representatives for both taxpayers and tax professionals are not staffed at this time. To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  Many refunds are taking longer during the pandemic. 

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...