TurboTax FAQ
TurboTax FAQ
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What if my IRS refund is taking longer than 21 days?

If it’s been

  • 21 days or more since you e-filed
  • 6 weeks or more since you mailed your return
  • Or if the IRS’s Where's My Refund page tells you to contact them

Then the IRS asks that you call them at these numbers

  • For individuals: 800-829-1040
  • For businesses: 800-829-4933
  • For those with hearing impairments: TTY/TDD 800-829-4059

To have an efficient call, here’s what you need to prepare.

After you speak to the IRS

If the IRS tells you they’ve already sent your refund through TurboTax, contact us.

We won’t be able to help if the problem is on the IRS’s end, so please make sure to double-check with them first.

What makes refunds late?

There are many issues that can delay refunds, including ones over which the IRS has no control. Here are the top three categories:

Administrative requirements

Missing, inconsistent, or suspect information

  • The IRS found errors, inconsistencies, or missing info on the return. For example, you and a former spouse both claimed the same child as a dependent.
  • The return is under review, which can happen randomly.
  • The IRS suspects identity theft or fraud.

Delivery glitches

  • Your refund check really could just be delayed in the mail. The reason could be as simple as a new postal carrier learning your route.
  • Electronic payments may be delayed by bank transfer and posting issues.