What do I do when I sent in my tax s via certified mail, paid them via credit card and the IRS claims they haven’t received them?

[cggp]

I have proof they received everything via email, so what do I do?

[xmasbaby0]

Please explain the proof the IRS received  everything via "email."    That does not make add up.  How does email factor into the issue?    You say that you filed by sending in your return via  certified mail and paid your tax due with a credit card.   Did you get back a receipt showing that the IRS received the certified mail?   Your proof that you paid will be your credit card statement showing that the IRS took out your payment.    Do you have a credit card statement?   Did the IRS send you a letter that says you did not pay your tax due?   

[cggp]

I have the IRS acknowledgement via email as well as my credit card statement that they received payments. I have the certified mail receipts and checked that my taxes were picked up along with the date that occurred. But the IRS sent me a letter saying I had not filed my taxes. In addition, I applied for an extension from my 2024 taxes through TurboTax and received an email saying the extension was granted. When I went into my online account at the IRS, there is nothing listed for 2023 or 2024. I suspect this is the IRS’s problem, but I need to know what to do. I can copy all my info and send it in, but who to? I tried to call, but got nothing, and they seem to be doing something on their website. 

[xmasbaby0]

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

[rjs]

The letter that you got from the IRS should tell you how to respond. Read the entire letter carefully.