533354
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS

I mailed my tax return on January 16, 2022 for tax year 2021.  It has been 10 weeks since I mailed the return.  I checked, Where's My Refund? one month after mailing date.  The answer was, we cannot provide any information about your refund.  It didn't say it was received, it was accepted nor it was being processed.  Every day it says we cannot provide any information about your refund.  I tried to contact IRS to determined if they have received it but the information is the same as on-line.  I just want to know if they have received it or if I need to file again.

MichelleLO
Intuit Alumni

We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS

When you contacted the IRS did you speak to a representative or only used the automated system? 

The IRS may still be experiencing processing delays due to Covid-19. The IRS does suggest you contact them if it has been more than 6 weeks since you mailed your return.  You may want to try calling early when the IRS first opens before the queue has built up. 

How do I contact the Internal Revenue Service (IRS)?

@awjohnson44

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Stusta
New Member

We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS

In all fairness, I sincerely doubt that you have much other option, nor are you entitled any further than you already falsely anticipate. And I have the right

neresa
New Member

We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS

Did you finally get through??

HeatherPLO
Intuit Alumni

We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS

You are commenting on an old thread that may have outdated information. Please post your question and we will be happy to assist you. 

 

@neresa 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Jana123
New Member

We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS

Did you get a response to this and how long did it take for the issue to be resolved ? It’s been a week for me and seeing this response on the IRS site .

Jana123
New Member

We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS

oh wow thanks 

MichelleLO
Intuit Alumni

We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS

Can you please provide details about the message you're receiving so that we can better assist you? 

@Jana123 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
KcoxIct
New Member

We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS

this was not helpful, apparently you are a chat bot and didn't read my issue.........

I wasn't asking about my refund.

SForrestLO
Intuit Alumni

We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS

You are commenting on an old thread that may contain outdated information. 
Do you have a specific question we can help with?

 

@KcoxIct

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question