Unauthorized charge

[tubotax2018shrugged0214]

You, Turbotax, has billed my discover credit card for $83.26 I just learned.  I didn't not authorize that amount of billing from you, Turbotax, when I did my taxes online with you folks on February 19, 2022.  The amount for which I did authorized to be billed was about half that amount.  It was the amount required to upgrade my Turbox Tax service from you up from the free service, a service that was reportedly needed to handle my tax situation and nothing else.  Please tell me how you will refund me the over-charged amount?  If I don't hear back from you within about 4 days, I will ask Discover to withhold the entire payment until I hear from you regarding this needed partial refund, the needed correction concerning this matter.  Thank you.    Mark

[DoninGA]

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@tubotax2018shrugged0214 wrote:

You, Turbotax, has billed my discover credit card for $83.26 I just learned.  I didn't not authorize that amount of billing from you, Turbotax, when I did my taxes online with you folks on February 19, 2022.  The amount for which I did authorized to be billed was about half that amount.  It was the amount required to upgrade my Turbox Tax service from you up from the free service, a service that was reportedly needed to handle my tax situation and nothing else.  Please tell me how you will refund me the over-charged amount?  If I don't hear back from you within about 4 days, I will ask Discover to withhold the entire payment until I hear from you regarding this needed partial refund, the needed correction concerning this matter.  Thank you.    Mark

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This is not TurboTax support so we have no access to your account.

See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

You will need to contact TurboTax support for this issue.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[VolvoGirl]

@tubotax2018shrugged0214   You probably had to upgrade to Deluxe.  Only federal was 39.99.  Then state was a separate charge for another 39.99.  Did you do a state return?  Plus sales tax.

[Michael A Johnson 56]

In 2020 I discontinued using turbotax.  On 11/02/21 my credit card was charged $129.96 for turbotax program.  I do not use turbotax.  I have a CPA doing my taxes.  Please credit my credit card $129.96.  Thank you.

Sincerely, 

Michael A Johnson

[DoninGA]

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@Michael A Johnson 56 wrote:

In 2020 I discontinued using turbotax.  On 11/02/21 my credit card was charged $129.96 for turbotax program.  I do not use turbotax.  I have a CPA doing my taxes.  Please credit my credit card $129.96.  Thank you.

Sincerely, 

Michael A Johnson

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You should have canceled your Advantage subscription.  

See this TurboTax support FAQ for canceling Advantage - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/cancel-turbotax-adv...

For billing issues you need to contact TurboTax support.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax