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oliviahills
Level 1

Unauthorized charge

I was charged for turbotax online deluxe prep and state prep totaling $80. I put my credit card information in but have not filed or agreed to any charges. I have not decided if I want to pay now or have it come out of my refund. I read that you won't get charged until you file or wish to print your information. Neither of which I have done yet. I would like to fix this. 

17 Replies
AshleyLO
Intuit Alumni

Unauthorized charge

Please see the following TurboTax FAQ for different ways to reduce fees on your tax return:  https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051

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SetApartMiA
New Member

Unauthorized charge

I spoke with someone yesterday over the phone and they said I will receive a refund for unauthorized charges to my account-  $140 ;which I did not file my taxes with TurboTax-

WHERE IS MY REFUND PLEASE for these charges and inconvenience of matter is astonishing to believe!! I did not expect Turbo Tax to become like this- I was using this service for a whole, but I am highly upset for this-

i am not trying to save money or even know what types of ways to pay-

So please return my money!!

Gmac71957
New Member

Unauthorized charge

My charge was for state tax return and I didn’t file state 

AshleyLO
Intuit Alumni

Unauthorized charge

@Gmac71957 Please reach out for assistance with any unauthorized charges by calling in so that our live representatives can assist you: Contact TurboTax

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Lisa2121
New Member

Unauthorized charge

I was billed 79.99 in January. Why are you changing me anther120.00 to complete my taxes....LisaD.

DaveF1006
Expert Alumni

Unauthorized charge

It sounds like you subscribed to Turbo Tax Live for the ability to speak to a Live Tax Expert.

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VolvoGirl
Level 15

Unauthorized charge

@Lisa2121  Or you bought the CD/Download Desktop program but used the Online version instead.  

 

I see people all the time that have bought the CD/Download Desktop Software but then somehow ending up using the Online version and didn't know it. If that happened to you, you can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info.


Sorry you can't apply the Desktop CD/Download program and License Code to the Online version. They are separate prices and work different.

Rozziepm
New Member

Unauthorized charge

I was charged 80.00 twice, 160.00 to my credit card for services I did not use.

 I never filed a tax return with Intuit turbo tax and do not plan to do so.

How can you charge a customer and the tax return never be filed???

Rozalynn Priest Morgan 

DoninGA
Level 15

Unauthorized charge


@Rozziepm  wrote:

I was charged 80.00 twice, 160.00 to my credit card for services I did not use.

 I never filed a tax return with Intuit turbo tax and do not plan to do so.

How can you charge a customer and the tax return never be filed???

Rozalynn Priest Morgan 


Contact TurboTax support for assistance with this charge.  Use the key words Billing Issue

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

1arvizu2
New Member

Unauthorized charge

i was charged 29.00 but rhe returns were never filed

CarissaM
Intuit Alumni

Unauthorized charge

@1arvizu2 The fee within Turbo Tax is not the fee for filing the return, it is the fee for the use of the Turbo Tax software to prepare the return. 

 

You can view the details as to what the fee was for here

 

If you need additional assistance regarding billing, please click here to contact customer support. 

 

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Capecodsummer
New Member

Unauthorized charge

I am getting ready to file/submit my tax returns but I am seeing a TurboTax fee for $150 that I did not authorize. Or at least I did not mean to what do I do to correct this before I submit the return?

Capecodsummer
New Member

Unauthorized charge

How do I do this I would like to move on?

DoninGA
Level 15

Unauthorized charge


@Capecodsummer wrote:

I am getting ready to file/submit my tax returns but I am seeing a TurboTax fee for $150 that I did not authorize. Or at least I did not mean to what do I do to correct this before I submit the return?


See this TurboTax support FAQ for removing fees - https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/01/26051

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