Unauthorized charge

I spoke with someone yesterday over the phone and they said I will receive a refund for unauthorized charges to my account-  $140 ;which I did not file my taxes with TurboTax-

WHERE IS MY REFUND PLEASE for these charges and inconvenience of matter is astonishing to believe!! I did not expect Turbo Tax to become like this- I was using this service for a whole, but I am highly upset for this-

i am not trying to save money or even know what types of ways to pay-

So please return my money!!

@Gmac71957 Please reach out for assistance with any unauthorized charges by calling in so that our live representatives can assist you: Contact TurboTax

It sounds like you subscribed to Turbo Tax Live for the ability to speak to a Live Tax Expert.

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@Rozziepm  wrote:

I was charged 80.00 twice, 160.00 to my credit card for services I did not use.

 I never filed a tax return with Intuit turbo tax and do not plan to do so.

How can you charge a customer and the tax return never be filed???

Rozalynn Priest Morgan 

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Contact TurboTax support for assistance with this charge.  Use the key words Billing Issue

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

@1arvizu2 The fee within Turbo Tax is not the fee for filing the return, it is the fee for the use of the Turbo Tax software to prepare the return. 

You can view the details as to what the fee was for here. 

If you need additional assistance regarding billing, please click here to contact customer support. 

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@Capecodsummer wrote:

I am getting ready to file/submit my tax returns but I am seeing a TurboTax fee for $150 that I did not authorize. Or at least I did not mean to what do I do to correct this before I submit the return?

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See this TurboTax support FAQ for removing fees - https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/01/26051

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@tubotax2018shrugged0214 wrote:

You, Turbotax, has billed my discover credit card for $83.26 I just learned.  I didn't not authorize that amount of billing from you, Turbotax, when I did my taxes online with you folks on February 19, 2022.  The amount for which I did authorized to be billed was about half that amount.  It was the amount required to upgrade my Turbox Tax service from you up from the free service, a service that was reportedly needed to handle my tax situation and nothing else.  Please tell me how you will refund me the over-charged amount?  If I don't hear back from you within about 4 days, I will ask Discover to withhold the entire payment until I hear from you regarding this needed partial refund, the needed correction concerning this matter.  Thank you.    Mark

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This is not TurboTax support so we have no access to your account.

See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

You will need to contact TurboTax support for this issue.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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@Michael A Johnson 56 wrote:

In 2020 I discontinued using turbotax.  On 11/02/21 my credit card was charged $129.96 for turbotax program.  I do not use turbotax.  I have a CPA doing my taxes.  Please credit my credit card $129.96.  Thank you.

 

Sincerely, 

Michael A Johnson

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You should have canceled your Advantage subscription.  

See this TurboTax support FAQ for canceling Advantage - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/cancel-turbotax-advantage-subscription/L4UBBY0Th_US_en_US?uid=lfx61eaq

For billing issues you need to contact TurboTax support.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax