That is normal procedure for TurboTax. Emails went out to all customers who chose to pay their TurboTax fees through their federal refund (Refund Processing Service), but then had their refund withheld by the government. And because your refund was withheld, Intuit was unable to receive payment for your TurboTax fees.
I filled my taxes on February16th I accidentally add the same w2 form twice. I called the irs to see what I could do to change my mistakes. But was told to wait until I received my return and file a 1040x. A few days go I woke up with negativity balance of 2,800. Instead of send the return the they have taken I’m hard earned money. (I don’t have any student loans or in debt) I’ve been Trying to contact the IRS and Tubob taxe to try to get help. I just want my money back in my account.