TurboTax FAQ
TurboTax FAQ
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Why was my bank account charged or debited for TurboTax fees?

When you chose the Refund Processing Service to deduct your fees from your federal tax refund, you agreed to let us debit the fees from your account in the event your refund was insufficient to cover the fees.

Normally, your refund should more than cover any TurboTax fees.

However, there are two situations where the fee may not be covered and a charge (debit) is applied to your account:

  • The IRS takes more than 45 days to process your return (For example: if your 1095-A was corrected and your tax return information does not match what the IRS has).
  • The IRS finds an adjustment or deducts other obligations from your return, reducing your refund below what the TurboTax fees are.

This was spelled out in the Refund Processing Agreement you signed:

In addition, by clicking the "I Agree" button below, you electronically sign and authorize Intuit (through its third party processor) to debit the TurboTax Fees, Additional Products and Services Purchased and any applicable sales tax from your bank account number identified in the Agreement below, in the event that you do not receive a tax refund that is sufficient to pay for them.

When we discovered your refund wouldn't be enough to cover your TurboTax fees, we sent you a Request for Payment email, which had information on alternate ways to pay your TurboTax fees.

If we don't hear from you, we send 2 additional Account Debit Pending reminder emails.

Finally, when your fees remain unpaid 45 days after your original estimated refund date, we debit your bank account for your TurboTax fees and you receive a Debit to your bank account has been initiated notification email.