State Taxes Rejected After Being Accepted - Which Do I Listen To?

[aborton624]

I filed my taxes a week or so ago, and I got an email on the 26th saying both federal and state were accepted. But today I get an email saying my state e-file was rejected with code OH-PIT-009.

I go to my account to fix the issue and refile, only to be brought to a screen saying both my federal and state taxes were accepted. 

I have no idea where I am going wrong, and any attempt to use the digital assistant leads me to it saying it can't understand what my problem is. Can someone please help me with this?

[CatinaT1]

Were you able to solve your issue? Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.   

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[SteamTrain]

@CatinaT1 

In prior years, any "Free" users can't connect to actual people on the phone support site.

Don't know if they changed it this year or not.

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