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Why

Why am I getting charged if I haven’t received my taxes yet & I filed more than a month ago 

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8 Replies
allberts
New Member

Why

This is bush league

Why

Feel the same way, there help is redicless or not existing. Doing my taxes was a nightmare needed help with a few question the came up, but it seemed no one wanted to help , question where only answer with automated answers , click on this link or this link but not explained nor specific detailed information , to return was rejected 3 times and no one wanted to help to find out why. As I finally found out what was wrong , my Tax return was filled Feb 16 and I just got today May 3rd my refund. In the mean time I ask why it took so long and why I couldn't see the status of my refund on the IRS website to be told , we don't know you got to call IRS but I was billed by beginning of April. Even at this point nothing was process by IRS! And another surprise my recovery rebate was denied by the IRS , so I called Turbo Tax to be told we don't know call the IRS , WHAT DID I PAY FOR? FOR NO SERVICE NOTHING I CAN DO ALL THIS BY MYSELF AS I DID! NEVER AGAIN! 

TO FIND OUT AFTER HOURS OF SEARCHES AND CALLING THE IRS, my recovery rebate was denied as the IRS issues a stimulus check in paper form on Jan 6,2021 I never received. 

This is a joke that as customer you do the leg work and TURBOTAX cashes in!

Why

Turbo Tax systems are not integrated into the IRS systems, no 3rd party system is. There for once you submit the efile option on Turbo Tax and its sent to the IRS, it is now out of the hands of Turbo Tax. Therefore questions regarding where's your refund can only be answered by the IRS. Turbo Tax is used to help you prepare and file your return. Questions about stimulus are directed to the IRS due to Turbo Tax does not issue the stimulus nor does it know who and who has not received one. If the IRS says they mailed you a stimulus, Turbo Tax does not know that, again, because the systems are not linked.

Why

If this answer is to my posting then it is not worse a dime. If you file with any other company and don't get your tax refund back in 3weeks I could call and they did help to find out why, this year I had just moved to another state and that's why I used Turbo tax but never again. 

Why

When you signed up for Pay with Refund, you agreed to let TT take its fee if your refund was delayed beyond a certain point.  You have already used TT's services, and it cannot wait indefinitely to be paid.  What if you never get the refund?

 

As for tax refund delays, see:

Tax refund delays: Backlog of tax returns is growing, tax advocate says - CBS News

Where Is My Tax Refund?' Millions of Americans Are Waiting for the IRS to Pay Up | Morningstar

IRS backlog of tax returns is growing ahead of filing deadline (msn.com)

Overtaxed IRS Warns of Long Delays For Millions Of Tax Refunds (moneywise.com)

 IRS is holding millions of tax returns, delaying refunds (msn.com)

Why

I have been filling with Turbo,for a couple of years. And never been charged. Now i am? Why?

Why


@Terdaryle Paige wrote:

I have been filling with Turbo,for a couple of years. And never been charged. Now i am? Why?


See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

See this TurboTax support FAQ for removing fees - https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/01/26051

 

The TurboTax Free online edition is for very simple tax returns that do not require any other form or schedule other than the Form 1040.  If your tax data requires entry on any other form or schedule then you must upgrade to the Deluxe edition or higher.

 

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2020 online tax return. Click on Clear & Start Over.

 

OR - 

 

You can use the TurboTax Free File Program - https://freefile.intuit.com/

IRS Free File Program - https://apps.irs.gov/app/freeFile/
If you are eligible you can use the IRS Free File Program delivered by TurboTax which is free to file both a federal and state tax return. The IRS Free File Program delivered by TurboTax edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

To qualify for free 2020 federal and state tax returns with the IRS Free File Program delivered by TurboTax, you'll need to meet at least one of these requirements:

 

  • A maximum 2020 adjusted gross income (AGI) of $39,000; or
  • You qualify for the Earned Income Tax Credit (EITC); or
  • You served as active duty military (including Reservists and National Guard) with a maximum 2020 AGI of $72,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-turbotax-free-file-program/00/...

See this TurboTax support FAQ for the difference between the Free File Program and the Free edition - https://ttlc.intuit.com/community/choosing-a-product/help/what-s-the-difference-between-free-file-pr...
And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/community/downgrading/help/how-do-i-switch-to-turbotax-free-file-program/00/...

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