Turbo Tax systems are not integrated into the IRS systems, no 3rd party system is. There for once you submit the efile option on Turbo Tax and its sent to the IRS, it is now out of the hands of Turbo Tax. Therefore questions regarding where's your refund can only be answered by the IRS. Turbo Tax is used to help you prepare and file your return. Questions about stimulus are directed to the IRS due to Turbo Tax does not issue the stimulus nor does it know who and who has not received one. If the IRS says they mailed you a stimulus, Turbo Tax does not know that, again, because the systems are not linked.
