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Returning Member


Does anyone know how I can get in contact with the IRS they hav their phone system cut off so you can’t get through with the number I filed my return feb.17 I haven’t received an letter or anything I have friends who filed through turbo tax weeks after I’ve filed and have received their returns so I need answers I need help I’m frustrated!

2 Replies
Level 15


You are always going to find someone else whose refund arrived faster, and someone who waited even longer than you.  That is the way it goes. Returns are not processed “first in — first out.”



To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)



Federal and state refunds come from completely separate entities.  There is no rule as to which one will come in first or how long it will be between their arrival in your account.


Sadly, the IRS refund site has been behaving erratically and has not always reliable this year.   TurboTax has no control over this and cannot find out anything about your refund for you.


TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS.   Many refunds are taking longer during the pandemic.  The IRS is backlogged —-they are still trying to process millions of 2019 returns; they received millions of e-filed on the day they opened for 2020 returns, and now they are burdened with sending out another round of stimulus checks.   



Some delays are resulting from incorrect amounts that folks entered for stimulus checks they received.   Many people have been confused by the recovery rebate credit and completed it incorrectly.  The IRS may delay your refund while they cross-check to see what you received.



First, check your e-file status to see if your return was accepted:


Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 34of your 2020 Form 1040) of your federal refund to track your Federal refund:

To track your state refund:

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Returning Member


My federal & state have both been accepted on turbo tax since feb.17 but has been saying still processing on the IRS site since feb.17 so I’m not sure what’s going on I’m getting worried 

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