Refund Date

[Davia426_]

How long does it take after you e-file to receive your refund? And is there a place I can look to check the process of my refund like the IRS application? How long before I get my verification letter after filing and do they send one for just state or both?

[MichelleLO]

Yes you should get an email from TurboTax when your federal and state returns are accepted. 

You can track the status of your return on the IRS Where's My Refund? site. That is where you will find the most up-to-date information regarding the status of your tax return and a specific date of when to expect your refund.
Per the IRS, most refunds are received within 21 days from the time a return has been accepted and a refund option is selected. If you selected direct deposit, once the IRS sends the money to your bank the time frame for seeing the deposit in your account is based upon how quickly your bank accepts and deposits the funds.  

For additional information, please see the TurboTax FAQ When will I get my IRS refund?

For information on the progress of your state tax return, see the TurboTax FAQ: How do I track my state refund?

[Davia426_]

I did all of that I got my verification from state and did that process. However I still cannot access my federal information on the irs app or over the phone. I used all the information provided after I filled along with my social and it’s saying that it’s not found or correct. I even did the amendment option in case there was an issue with that. Same result. It stated that I had to wait until I received a notification saying that it was accepted and I did but I still can’t get any answers. I’m beginning to get frustrated. Is it possible to speak with a live rep. to help me with the process or give me answers? 

[Davia426_]

I filled 

March 9th and still haven’t received anything from the irs. Turbo tax sent me an acceptance email but not the irs. It’s been a little over a week and I still haven’t gotten the 24 hour email that they are referring to. I need to speak with someone immediately. 

[Davia426_]

[DonnaLO]

If there is no record of your return at Where's my Refund  or you are getting the message "You may not have entered your information correctly",  an important factor can be if you are married filing jointly.  Make sure you are using the Social Security Number for the name that appears first on the return.  Keep in mind that once the IRS notifies TurboTax that your return was accepted we won't get any more information from them.

Here are some other common reasons why your refund is not showing at Where's My Refund:

https://ttlc.intuit.com/replies/4242575

For further assistance here is information about contacting TurboTax Customer support.

They are available from 5am to 9pm Pacific Time

 https://ttlc.intuit.com/replies/3300041

[Davia426_]

I received my state refund in full but I got a deposit from tax products PE4 for $511.04 is this my federal return because it's supposed be $4261 where is the rest of my money? I've been seeing posts about this and I need answers now. 

[TerukoL]

Tax Products PE4 SBTPG is the bank that processes your refund that it receives from the IRS to deduct your fees and then send it on to your bank. You apparently chose the option to have your TurboTax fees paid from your federal refund. Please click How do I review my fees in TurboTax Online? to learn more. 

The refund amount changing could mean that the IRS or your state adjusted your return based on information that they had that is different than what you reported. Generally, the state or the IRS will send a letter notifying you of the changes.

Other missing dollar amounts may be caused by a refund offset. This is when the government applies part or all of a taxpayer's refund towards the taxpayer's past-due income tax, child or spousal support, student loans, or state unemployment compensation debts.

Please click Why is my direct-deposited refund or check lower than the amount in TurboTax? to learn more.

[Davia426_]

My next question is that if on March 13th they declared no garnishment for student loans do to COVID-19, why was my money taken anyway? And how do I go about getting it out back this information was from a gov. Website and on the news so again why? And steps needed to to get this in a roll. 

[LeonardS]

From the information currently available only the stimulus check is exempt from certain forms of garnishments not your tax return. This link Economic impact payments: What you need to know has information you may find helpful.

[Davia426_]

I’m not speaking about the stimulus and what I’m referring to was confirmed by the Ohio department of education. When you call the line the first thing the voice recording does is inform you about this new implication. The letter I received in the mail states what took my return which was my student loans. I am not asking about the stimulus package.