Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

[jammieg123]

Yes me too! I filed a report with FTC.

[DaveF1006]

Before you file with the FTC, you may have had your refund offset by a delinquent debt. The Treasury Department can offset that individual federal payments or withhold the entire amount to satisfy the debt. Individuals may call 800-304-3107 with questions about a delinquent debt.

[tanknj111]

I'd like to file a complaint also but I cannot seem to find a receipt to where I paid tpg and the fees you happen to know where that is is it on TurboTax or something thank you

[xmasbaby0]

How can I see my TurboTax  fees? 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

[Jennestes07]

Same thing happened to me I was given 67$ where is my tax money we are all definitely being robbed 

[DoninGA]

---

@Jennestes07 wrote:

Same thing happened to me I was given 67$ where is my tax money we are all definitely being robbed 

---

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com

[Sonyat]

I was shorted 200 dollars on my tax refund why 

[xmasbaby0]

@Sonyat

https://ttlc.intuit.com/community/refunds/help/why-is-my-direct-deposited-refund-or-check-lower-than...

There can be a number of reasons why your refund was less than the amount you expected. First of all, look carefully at your actual tax returns. Next——check the IRS refund site https://www.irs.gov/refunds to see what the IRS says they issued for your refund.  Sometimes the IRS reduces your refund. If the IRS reduced your refund they will send you a letter in several weeks.

There is sometimes confusion about the amount of refund to expect when users misinterpret the “summary” they saw in TurboTax. The amount of your refund is on your tax return.  Federal refund is on line 35a on Form 1040  State tax forms are all different so we cannot tell you what line to look at on your state form.  BUT it is important to actually LOOK at your tax return forms yourself and see the amounts of your tax refunds and/or tax due.  A lot of confusion would be avoided by doing that.

Be aware also that your Federal refund and state refund do NOT come together.  Federal and state tax returns are processed by two completely separate entities.  There is no rule as to which one will come first,

It is also possible that your state reduced your refund for debts owed in your state—if the state reduced your state refund you will receive a letter from the state.

Did you choose to have TT fees deducted from your Federal refund?  (Remember that if you did that, you also agreed to an extra refund processing fee of $40 or $45  in CA)

How can I see my TurboTax  fees?  

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

 refund offset.

https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts

 IRS Treasury Offset Program Call Center at 1-800-304-3107

 https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts

https://ttlc.intuit.com/community/refunds/help/what-is-a-refund-offset/00/26301

Reduced Refund      https://www.irs.gov/taxtopics/tc203

 NOTE: You can contact the IRS Treasury Offset Program Call Center at 1-800-304-3107 to ask if they have an offset for you on file. TurboTax would not have that information.

https://turbotax.intuit.com/tax-tips/tax-payments/who-can-garnish-an-income-tax-refund/L7cPPzDyc

[Sreedjr]

I reviewed my information on the IRS website. It says my refund is one amount but what was deposited is $3k less. You clearly aren’t paying attention to the questions and comments. 

[Sreedjr]

Thanks Dawn. I reviewed my TT fees and the missing $3k is not one of them. I reviewed my return on the IRS site and my missing $3k was not an adjustment. Any other ideas?

[mesquitebean]

---

@Sreedjr wrote:

 I reviewed my TT fees and the missing $3k is not one of them. I reviewed my return on the IRS site and my missing $3k was not an adjustment. Any other ideas?

---

Have you tried seeing what is showing at the SBTPG refund lookup tool?

Choose the "For taxpayers" portal at:
https://www.sbtpg.com/

SBTPG has a phone contact page at the following link. It also shows their business hours.  Even when they are closed, you may be able to get automated info.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information