After you file


@Sreedjr wrote:

 I reviewed my TT fees and the missing $3k is not one of them. I reviewed my return on the IRS site and my missing $3k was not an adjustment. Any other ideas?


Have you tried seeing what is showing at the SBTPG refund lookup tool?

Choose the "For taxpayers" portal at:
https://www.sbtpg.com/

 

SBTPG has a phone contact page at the following link. It also shows their business hours.  Even when they are closed, you may be able to get automated info.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information