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Level 2

Solved

Why would CA state return still show as pending after 2 days?

Forum|Forum|5 years ago
February 15, 2021
55 replies
0 views

In past years the CA state return was accepted in minutes, it has now been two days.

TurboTax Deluxe Online

Best answer by GabiU

I'm closing this thread.
Many transmission hiccups have been resolved.

If your return is still "pending" 48 hours after e-filing, please send me a private message. It's also been reported that the IRS tracking tool is seeing delays.
I'll try to get to you as soon as possible. Thank you for your patience and kindness!

Show previous replies

yushen0220

Level 2

I filled CA state tax on 2/12. Fed tax was accepted on 2/13 but CA tax is still pending. Hope turbotax can help us fix this issue soon.

I called the turbotax rep and was told that it could take up to two weeks to be accepted. In the past years, CA state tax was usually accepted in hours.

pajjarito

Level 3

Hello. I e-filed both the same day (February 13th). The Federal got accepted the same day. But my CA State Return still sows pending. My sister just did her taxes yesterday using Turbo Tax as well and both got accepted yesterday. I never had this issue before. If it is a Turbo Tax issue, it should be corrected immediately. Can someone bring some kind of light this issue? Thanks.

JT209

Level 2

Let’s flood their Twitter. Otherwise, they won’t do anything.

Here is all they have for us, which was published in 2019:

https://ttlc.intuit.com/community/return-status/help/why-is-my-state-e-[product key removed]ng/00/26146/amp?__twitter_impression=true

JT209

Level 2

They stayed quiet after my last post. Please bring more attention to this tweet.

https://twitter.com/turbotax/status/[phone number removed]6461698?s=20

Tyasin01

Level 2

CA is usually 1 to 2 weeks for acceptance. At least that has been my experience.

Thanks

Jason707

Level 5

10+ years with turbotax....every time my fed/California state gets accepted within 2 hours of submission. Something is wrong this year for sure. Going on 7 days for state pending status for myself...

MC65

Level 3

My federal return got accepted on 2/11, my CA state return is still pending. I e-filed both returns at the same time. This is the 1st time my state return remains in pending status for such a long time.

MC65

Level 3

I contacted the CA FTB through chat and this is what she said. CLEARLY there's something wrong here, and it's with TT:

Manuela[3:47 PM]:

As I have explained and mentioned above, we accept returns but not processing them so the returns in pending status

Manuela[3:48 PM]:

Is there anything else I can assist you with today?

MC[3:48 PM]:

Ok, TY. What does "pending" mean exactly? Because I got an email that my federal return was accepted but I have not received that message for my CA return. So it is not accepted yet.

Manuela[3:49 PM]:

If you efiled your CA return to us and you have not received an email stating we received or accepted the return, you may want to contact your software provider

pajjarito

Level 3

I emailed the CEO and he forwarded my issue to Greg Johnson, he is the VP of Consumer Group. Greg replied to the message stating that he will forward to an expert so he can contact me to go over the issue I’m having. We’ll see if the expert will contact me. I will keep you all posted.

Jason707

Level 5

This is exactly what happened to me. You should get a call from someone who will inform you they will look into your issue and hopefully resolve it. I am awaiting a call back after they check into why my state return is pending for 7 days.

Freestuff

Level 2

Same here. Federal accepted within hours. CA State still shows pending. Called TurboTax and couldn't get a live person. Stumped as to what to do. Hoping that if more people complain on this forum, TurboTax will recognize and fix.

pajjarito

Level 3

Everyone needs to email the CEO and VPs. This way they are aware of the many that have filed before the 15th and having this issue. Maybe they will get tired of getting their inbox full that they will do something about it.

Freestuff

Level 2

Please provide the email addresses for the CEO and VPs so we can send messages.

Cg0814

Level 2

My ca state is also pending efiled 2/12/21. Friend filed 2/17/21 accepted within hours! Something is not right!

GabiU

Level 13

We're aware of your concerns.
We haven't confirmed if there's an e-filing between CA and TurboTax. If I learn more, I'll update this thread.

Thank you.

**Say "Thanks" by clicking the thumb icon in a post . **Mark the post that answers your question by clicking on "Mark as Best Answer"

HB88

Level 6

@GabiU

It would be prudent on your part to notify Support to stop telling people who call, their taxes are filled when clearly they are not.

Lack of transparency and candor is a big problem on Turbotax part

Missmadi

Level 2

This just doesn't seem accurate. I filed my taxes on February 5th. of course I saw the notification saying that the IRS will be processing returns on February 12th. my son did his taxes on February 13th and both his state and federal cleared on February 13. However my state taxes Are still pending but my federal cleared. The only difference I am seeing is that I owe state taxes this year, however I keep getting the same answers, that California taxes can stay in pending for a while. But it doesn't make sense when people just filed their state taxes and immediately gor accepted. This is stressing me out. When will my state taxes get accepted or rejected... ugh

tonyss10r

Level 2

It seems that all of us who filed early are in the same boat. Ca tax return is pending on turbo tax site and CA FTB shows it not being filed. Whatever the glitch is Turbo tax needs to fix it. My girlfriend filed on the 12th, hers was accepted I filed early and am stuck like the rest of you

NR023

Level 2

Same here. Filed on 02/02/2021. Fed went through on 02/12/2021. Cal State still shows pending with no resubmit option

Rhodren

Level 3

I wonder why the moderators ignored this thread.

It would be helpful if they sent out an email IMMEDIATELY to everyone potentially effected instead of waiting 48 hours with a possible resolution. They should acknowledge then follow up with a solution. People aren’t sure if they fit the category.

CalPeach

Level 3

I have come to realize everything about turbo tax is a joke after all these years. Most sites allow you to contact customer support online more efficiently. Does anyone know their direct email for support? The online help is useless, the contact process is useless, turbotax is useless in general. I will definitely not recommend them to anyone nor will I use them in the coming years. In this day and age you would think a company that handles your tax returns will be light years ahead of most online services out there. How do I accept my california state tax will not be processed anytime soon. I called them weeks ago and accepted I would have to wait until my federal was processed. My gut instinct then was to not file my state return. BIG Mistake!

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