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After you file
This is what you get when you contact a VP, a canned response!!!! They really have no shame.
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We know how important your refund is to you and we apologize for any delay.
Unfortunately, we noticed something in your tax return that may have caused it to be rejected. Your return will currently show as “Pending” while we do an extra review to assess the reason it was flagged, resolve it for you, or identify what you need to do to ensure everything is accurate and your return is accepted.
We will send you an email within 48 hours with confirmation that your return has been filed, or instructions for any additional steps that need to be taken to ensure an accurate return is accepted, and you receive every dollar you deserve.
We apologize again that this has caused a delay in receiving your refund.
—
Jeremy
Office of the President