There were multiple changes made to the 540 form. I know this because I have not filed my return yet but I did file my parents early as they already had all their documents.
When I went back to add more information to mine just a week ago there were 2 different errors on the 540 form which were not present when I filed my parents.
The software will catch errors as the form updates and it looks for fields which are empty or not complete.
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I just sent a blistering email to the Office of the President and also CC'd the CEO and VP.
The copy and paste canned response is not only disingenuous but now they have set the expectation that everyone who is waiting will now get a response within 48 hours. This is not only unrealistic but further damaging to their PR when 48 hours come and go and most still have not received anything.
Further Turbotax has failed to be proactive. They knew very well the multiple updates since the early filers have caused errors on the 540 return. Rather than contact the customers and kick the returns back for correction, they remained silent until some of us contacted the VP to bring visibility into the issue, but add insult to injury you have these "experts" and admins spreading false information about the transmission process between turbotax and the state. In my case the customer service rep on the phone was just as frustrated because he was contacting level 2 support and they told him my return was filed when it was Not and confirmed by FTB it was never received.
Turbotax needs to be transparent in all this and stop this nonsense of copying and pasting unrealistic messages and take ownership of the problem.
