Why did I get a deposit from TPG Products for less than half of my return?

[Beddy1]

Why did I get a deposit from y’all plus it was 2000 dollars less than my refund amount 

[catherine171]

I took my paid amount due from using via turbo tax out of my refund. They gave me the exact amount due after their fee. NOThing about further fees was mentioned. You have stolen from me & messed my financial mess further than possible! I was relying on that full amount to pay past due bills! Your company took $171.00 out of a very small refund of $655.00. That is just terrible bad business. I will not be filing with your company ever again as well as other people.  No mention of other fees for preparation or thru  a 3rd party. Only a fee of $70.00. Thank you for causing my life more stress and complications than I could possibly imagine. Keeping business like this, without notification of such fees or thru a 3rd party will Definitely cause your company trouble in the long run.

[SHAMELLD]

What is TPG Products

[MoniqueLO_]

TPG handles your refund if you elect to pay your fees with your refund. Please see Who provides Pay With My Refund? for more information. 

@SHAMELLD 
 

[Frances8]

Why did I get tpg product to my account and when is the rest coming

[Karen 1958]

Why is my deposit different and what is tbg products

[MoniqueLO_]

Please see this Help Article for possible reasons as to why your refund was less than expected.  

You will need to contact TPG for information regarding your refund. They are one who handles your refund if you elect to pay your fees with your refund. You can also check out this TPG Refund Tracker to check on your refund.

@Frances8 

@Karen 1958 
 

[Candy1993]

I'm done with TurboTax forever. They added on a service I did not want!!!! My refund was supposed to be $472 and I got $162 what kinda of BS is that!!!! They are such a scam! It makes me so sick. Now I will be reaching out to a lawyer unless they fix this sh*t. Fraud I believe is the right word for TurboTax.

[DoninGA]

TurboTax does not receive any kind of tax refund, federal or state.

What is the amount shown as Issued/Sent on the IRS federal tax refund website - https://www.irs.gov/refunds

Have you factored in the TurboTax account fees and the TPG service charge of $39?
Review your TurboTax account fees -
Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

[Candy1993]

Yes I have. That is why I am calling the BBB!!

[Boracho1309]

There are all sorts of rationales for not getting your full refund (less their $39 fee) that don't account for my shortage.  The IRS reported that my refund (after fees) would be $10,688 and TPG Products made a deposit into our savings acct. of only $9,188,  $1,500 less w/o any answer why.  No letter from the IRS or an email from Green Dot bank which (according to TurboTax)  is supposed to be the party handling my refund.

[Boracho1309]

Due to "heavy call volume they were were experiencing long waits".   It would appear to me that with all of the similar complaints that the management at TurboTax would get into the issue so we ALL don't have to go fishing for an answer.  I noticed others having the same $1,500 shortage and that can't be a coincidence.   After using TurboTax for over 20 years if this can't be reconciled, I will definitely not be using it next year.   These "fees" are bad enough w/o being robbed by embezzlment by a 3rd party.

[Vikkysweet]

Why is my return coming from TPG Product and not IRS. And why is my return less than what I should have received. Please I need answers. 

[DoninGA]

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@Vikkysweet wrote:

Why is my return coming from TPG Product and not IRS. And why is my return less than what I should have received. Please I need answers. 

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Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

Have you factored in the TurboTax account fees and the TPG service charge of $39?
Review your TurboTax account fees -
Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

[Pagolan73]

I have been calling SBTG but does not recognize my zip code since I am stationed overseas. mine is 4k+ short, but according to IRS transcript, the amount indicated is all the same with the one that was filed and approved, no back debts, to payments owed to nothing how do you explain that?

this is the 1st time I encountered this entity for more than a decade.

Please clarify this to me. TIA