Why did I get a deposit from TPG Products for less than half of my return?

[thegehrigs21]

It is about $1300 short and was deposited by TPG Products.

[ee-ea]

See this info

Topic No. 203 Reduced Refund | Internal Revenue Service

Why is my direct-deposited refund or check lower than the amount in TurboTax?

Why is My Tax Refund Not What I Expected?

[MichelleLO]

A refund may be smaller than expected for one of two reasons:

• Customers who opt to pay their TurboTax fees by deducting them from their federal tax refund may notice a small service charge. You can find out more in this help article: What is Refund Processing Service? For questions about your refund (if you used Pay with Refund), you can contact SBTPG via their secure website; or

• The IRS issued a smaller refund because of an adjustment or refund offset. If this is the case, you will receive an explanatory letter from the IRS. For more information, please see: Why is my direct-deposited refund or check lower than the amount in TurboTax? 

[Pconradsen]

My return was almost $1500 short of what i was suppose to get?  Can you tell me why? 

[ChondelLO]

@Pconradsen Please visit the Help Article below for possible reasons why your refund is lower than expected. If your refund was deposited by Santa Barbara Tax Group, please reach out to SBTG Customer Care for more information, as we don't have access to your records in this public forum. 

Why is my direct-deposited refund or check lower than the ... 

[Sheldog26]

My refund was supposed to be 2257$. Then irs changed it to 857$. 205$ turbo tax fees why I only have 167$ deposited in my account?

[kmokhali]

My refund was done the same way. Im missing almost $700 dollars of it and also got charged processing fees twice

[Sheshe0723]

Hi, I suppose to had received $6674 but only $3757. What is going on. That's a huge chunk of money not accounted for. And why wasn't it deposited via IRS instead this TPG Products company? Who can I speak with you give me clarification on the matter? 

[Mjennb4]

We are having same issue. Missing like $4,000

[DoninGA]

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@Mjennb4 wrote:

We are having same issue. Missing like $4,000

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Does the IRS website indicate that you were sent less than what was reported on your federal tax return Form 1040 Line 34? - https://www.irs.gov/refunds

[Karsen]

Same, just saw the direct deposit, over 2k short. 

[Samson7]

Hey, I have the same issue, missing about 1300.00.

Here is a link for the TPG Calculator to see how it was calculated: https://taxpayer.sbtpg.com/login

At the bottom of your email from TurboTax, they show contact information for TPG.

Their number is: [phone number removed]

Their service department email address is: 

[email address removed]

More info: https://support.taxslayer.com/hc/en-us/articles/[phone number removed]-How-do-I-con[product key remo... 

[Karsen]

I just went to irs.gov and says they adjusted the return but doesn’t match what the deposit was anyway and still $2800 short. When I go to turbo tax shows both amounts from state, which I received, and the federal number. This doesn’t seem right at all. I’m calling IRS when they open with screen shots and reference numbers. 

[Samson7]

You can contact the IRS at their tax refund line at [phone number removed].

It'll bring you to some automated response. 

They'll ask you for information, and once you type it in, they'll say it was lowered and give you a list of reasons why it was lowered.

Have your:

1) SSN

2) Filing status (single, married, etc...)

3) Fed tax amount (the amount shown on your turbo tax, not the amount you received)

[VolvoGirl]

@Sheldog26  @Karsen 

1,400 or 2,800 (or multiples) is the 3rd Stimulus payment.  Did you already get the Stimulus payment they sent out last year starting March 2021? The IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400/2,800 Recovery Rebate Credit.

 Do you have an amount on 1040 line 30?  You might have tried to claim it again.   Line 30 is only if you didn't get the full amount or qualify for more. 

Double check your bank statements and check your IRS account to see what they sent you.  Check both IRS accounts if married.

Your Online Account | Internal Revenue Service

Request a trace for a missing third Stimulus payment

https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p...Your Online Account | Internal Revenue Service