I purchased the basic download for 39.99 + tax and then saw the same product a few days later in a retail store for 29.99 retail, on sale for 14.99. I feel cheated. I'll never buy direct again.
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Use this website to request a refund for the software purchase - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this website to request a refund for the software purchase - https://support.turbotax.intuit.com/forms/refund-request.jsp
Thank you! Very helpful. Taken care of in a quick min.
Unfortunately in most cases you cant get your money back from this fraud company!
For those who are having similar problems with this company: I filed a complaint against Intuit with Better Business Bureau (BBB) and received their response from the Intiuit's office of the president, which was unsatisfactory. Their contact information is below,
You can reach me at (phone#: 520-nine-0-one-3280) Monday through Friday from 8 AM to 5 PM Arizona time or at OfficeofthePresident [at] Intuit [dot] com . If I am unavailable, one of my colleagues will be available to assist you. Thank you again for reaching out.
Respectfully,
Carol
**********************
You can reach the presidents office through the above phone number (520-nine-zero-one-3280) or this email: OfficeofthePresident [at] Intuit [dot] com
Intuit is well known with their hideous tactics for long time: https://www.propublica.org/article/turbotax-just-tricked-you-into-paying-to-file-your-taxes
Never ever will pay you for my tax preps and will surely delete my Credit Karma account soon!
I had the same problem. I even got a case number . How did you get your refund? Pat
@Holy1Moly2 This thread is several years old, so no one knows what "same problem" you have. If you have some sort of a billing issue you can contact customer support.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.
My tax return stated that I would get $3907 Turbotax was supposed charge me a 147. My total refund should have been 3760.
You don't specify how much less your refund was than what you calculated. If you could clarify, we'll try to help.
Click this link for info on Why is My Refund Less than Expected?
If you receive a letter from the IRS that your return was calculated incorrectly, you can make a claim on the Accuracy Guarantee.
@Msbroome07
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