Although the IRS said our refund had been submitted, we never received it. I accessed our tax return on TT to discover the bank routing and account number had been changed from the one I had entered. We called TT who said there was no way it could have been changed on their end and the deposit had been sent to their clearing bank in Santa Barbara and it wasn’t their problem so “good bye”… case closed. Santa Barbara said once the refund was processed, the refund was sent to a bank in Kansas City who, when contacted, would not provide any information.
At this point we were scared our computer had been hacked and called a “geek” to check it out. He advised it had NOT been hacked. After learning about other TT users having similar problems and finally finding the refund in their brokerage account we checked ours and aha, there it was. Somehow the account numbers had been changed when TT accessed our brokerage account for the tax reporting info.
Obviously, very happy to find our refund but vastly disappointed in TT unwillingness to help, especially when this apparently was not the first time something like this has happened. The bigger concern was apparently the TT software allows the bank numbers to be changed without notification. Since entering our bank account numbers was among the last things I did before sending the tax return in, I’m sure the bank info was correct.
