2533130
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

TPG is holding funds, TT unable to be reached

I’m going through tge same exact problem right now. The IRS sent my refund out 08/17/2022 and TPG is just holding it. I called TPG and asked why are they holding my refund and they said it’s an internal problem and it’s no eta on when I will get it. At this point I’m tired and I’m about to see and talk to my lawyer and if I can do anything because this is ridiculous. 

TPG is holding funds, TT unable to be reached

It's time time to be file a lawsuit if you have not received your refund still to this day it time to file a law suit

 

Kreyol66
New Member

TPG is holding funds, TT unable to be reached

Why are you not giving your customers answers... I have been using you'll for years ... this year is a total nightmare. Is it so difficult to resolve issues with your loyal customers? I guess you don't need  the business anymore?  TPG has earned the reputation as an unprofessional unreliable incompetent, disrespectful and unethical company and they are associated with you'll.... that's just  awful.... 

859
Level 1

TPG is holding funds, TT unable to be reached

Agree- it is fraud - using our funds for who knows what but to fattne their wallet while poor people wait for almpst a year since i files back in february -turbo ta should be liable as it is their service we used- calling the attornay general to get Turbo tax liable as well as TPG and get them out of business.

TPG is holding funds, TT unable to be reached

I am so frustrated I was told that the reason why TPT took my money was because of the $1400 stimulus checks that I received while one I was out of work completely to have two small children and went into debt using my credit cards so the money that I am owed I was planning on paying back some credit card debt I called TurboTax they told me that the reason my tax money was being withheld was because of the $1400 stimulus checks so now $2800 is not being refunded to me I was completely unaware of this I did speak with a TurboTax person . 
and I think this is completely unfair they were unclear that this is going to be happening and apparently if there was a different way of filing I would've gotten all of my money back instead of going through TurboTax so I am very upset and I will be filing a complaint through the Better Business Bureau I will be hiring an attorney and I will be following up on this issue because that little bit of money means a lot to me right now with two small babies.

TPG is holding funds, TT unable to be reached

@Divinelox1 It sounds like you made a mistake when you prepared your tax return, and answered incorrectly when it asked you if you had received the 3rd stimulus payment.  If you did that, it was your own user error and the IRS corrected your error by reducing your refund.   The IRS checked every return with an amount on line 30 --if you had an amount there that you were not supposed to get, they reduced your refund.

 

 

 

 

LOTS of people have made mistakes this year with the recovery rebate credit by "forgetting" that they received the $1400 per person stimulus checks last year.  They answered no to the questions for the  recovery recovery rebate credit and put the $1400 per person on line 30 of their returns.  But you cannot get it twice, so the IRS removes it when it is there by mistake.  The IRS sent letter 6475 showing that you received the 3rd stimulus check. 

 

 

It is very important that if you filed a joint return—-the IRS sent letter 6475 to EACH spouse.  You had to enter the total amount received.   Many people misunderstood and entered only the amount from one of the letters.

 

 

Try checking your online account with the IRS (and if you filed a joint return—check for BOTH of you)

 

https://www.irs.gov/payments/your-online-account

 

Does the IRS show that you received a $1400 per person stimulus or EIP check in 2021?   Did you receive it?   When you were asked on your tax return did you say no?   Was there $1400 per person on line 30 of your tax return?

 

If the IRS says you got $1400  per person last year but you did not receive it you can have it traced.

 

LOST THIRD STIMULUS CHECK

https://www.irs.gov/newsroom/questions-and-answers-about-the-third-round-economic-impact-payment-top...

 

If you need to trace a payment that the IRS says has been issued to you, mail or fax a completed IRS Form 3911, Taxpayer Statement Regarding Refund.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Rosee_07
New Member

TPG is holding funds, TT unable to be reached

Hello I know it’s 2023 but I’m dealing with the same exact thing you are. The TPG is holding my refund for my last year’s taxes I can’t get a hold of no one called every number and email I could get my hands on and nothing. How did it go for you how long did they take to actually release your refund to your bank account. Is there anything that I should do to speed up the process any pointers would be appreciated just a single mama here trying to get buy and now dealing with my last years refund being help buy the 3rd party really sucks when iam in need of this money thanks again I would appreciate if I here back. 

TPG is holding funds, TT unable to be reached

I was able to reach someone through the instagram message  and they was able to help me. Good luck!!

CarissaM
Intuit Alumni

TPG is holding funds, TT unable to be reached

If you need to speak with TPG, you can reach them here. @Rosee_07

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

TPG is holding funds, TT unable to be reached

Here is the email you want to contact ! 
[email address removed]

have you done the trace with irs? 
you should get In touch with tax connect irs after talking w Tpg ! 

Cgolomb87
New Member

TPG is holding funds, TT unable to be reached

Screenshot_20230223_112008_Chrome.jpg

I would also like the rest of my refund I think this is bull and complete robbery if this was a big issue last year now its back this year fix your corrupt system 

DaraLO
Intuit Alumni

TPG is holding funds, TT unable to be reached

Please contact SBTPG directly using the phone number listed in the following Help Article:  Why is my federal refund on hold with Santa Barbara Tax Products Group (SBTPG)?

 

@Cgolomb87 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Cgolomb87
New Member

TPG is holding funds, TT unable to be reached

That doesn't help me at all this is pure fraud 

HeatherPLO
Intuit Alumni

TPG is holding funds, TT unable to be reached

If you have questions involving transactions with our third-party refund processor (SBPTG), you will need to reach out to them directly.  Their contact information has been provided in the post above.  Otherwise, please post your exact question here and we are happy to assist you further.  

 

@Cgolomb87 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Colemanid
New Member

TPG is holding funds, TT unable to be reached

I just received my tax return from TPG Products and is less than my expected tax return? What is going on? 

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question