TPG is holding funds, TT unable to be reached

[DoninGA]

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@Colemanid wrote:

I just received my tax return from TPG Products and is less than my expected tax return? What is going on? 

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What is the amount shown as Issued/Sent on the IRS federal tax refund website - https://www.irs.gov/refunds

Have you factored in the TurboTax account fees and the TPG service charge of $39?
Review your TurboTax account fees -
Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

[tdjones]

I am REALLY upset! I ONLY received less than a third of my refund. TPG is still holding more than $4000 of my money. You cannot contact them. You cannot speak with a representative. This is fraudulent! The IRS has released my money and they have taken it! PLEASE LET ME KNOW IF THERE IS TO BE A LAW SUIT!!! I really need this money for bills and school.  Do unto others as you will have them do unto YOU! If you take our money, the Lord will take yours too….ALL OF IT! I want my money!

[diannacounts]

I was just issued a return of only $413 which is over $700 short of my return the IRS says was deposited! Who is tpg and why are they stealing my money and how do I get it!? I've filled with turbo tax for over a decade and always had filing fees taken out, but have dealt with this company!! I need answers 

[xmasbaby0]

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

What is Refund Processing Service?

[Darmik]

My tax return is 1000 dollars less deposited in my bank....where is the money? Bank doesn't know IRS says the correct amount

Confused hese...

[DoninGA]

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@Darmik wrote:

My tax return is 1000 dollars less deposited in my bank....where is the money? Bank doesn't know IRS says the correct amount

Confused hese...

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If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com

[Shayboog]

Girl I been stop going through that third party bank (Santa Barbara) with Turbo tax after my last refund didn’t get resent from the IRS until after fighting for a whole year. That bank has been doing fraudulent behavior to hundreds and thousands of people. Moving forward please pay for your return out of your own pocket so it can come directly from the IRS. That’s the best I can tell you. Also, reach out to the IRS to jumpstart your returning balance process. Good luck!!