TPG Federal Refund

[OHNOWORDSHURT]

My Federal Refund was $3214.14 less then what it was supposed to be, what is going on and why did I not get my full refund?

[SweetieJean]

You will get a letter in the mail from the IRS explaining why the refund is different than you expected.  Neither TT nor TPG is told why, but it may be due to stimulus payments or the Child Tax Credits.

[OHNOWORDSHURT]

No all of that was accounted for when I went through filing I didn't get $3200 in payments last year from stimulus or anything like that, if anything the IRS owes me more money. Where is the rest of my money? 

[Robert Craig 19]

Something is wrong.

I received the same type of letter from the State of California after my Federal return was promptly deposited.

Two weeks later my wife got concerned because our State refund was not deposited. Before I contacted the State I received a letter telling me they needed information to verify authenticity to prevent identity theft.

Something didn't feel right about receiving this letter so after verifying the web address was legit I called and faxed the information to the agent who spoke with a heavy accent.

My state refund was processed immediately but five days later I received notification of the deposit approximately $1600 less than what TT indicated I should receive.

According to the State site, I should have received a letter letting me know if and why my State return was modified. I have not received any such letter.

Now I am seeing similar incidents with Federal returns.

Which servers have been attacked if this is an attack? TT or State and Federal or all three?

This is just too irregular to be excused as a program glitch. Why some States and some Federal returns are being affected?

[OHNOWORDSHURT]

basically tpg has stolen a bunch of money from everyone that used their service, i'm out $3200 and probably won't ever see it, some are out even more then I am. Can't prove anything but when the last people to handle your money are said company (tpg) and money is missing, well in my book 2+2=4 ergo TPG has stolen it and there isnt' anything I can do about it.

[859]

my bank and mail address were wrong at my tax return. but i need my refund mail to me from tpg - contacted tpg to avail- no way to talk to a live person

it has since february 2022-tpg website it shows the money but it does show any status.

[859]

i think turbo tax is responsible for TPG --we need to sue turbo tax for letting us down

[xmasbaby0]

@859 You used the wrong banking information AND a wrong address?   So they do not even have a correct address to mail your refund check to?  Did you not check over your tax return before you filed it?  

When a refund direct deposit goes to a wrong or closed account, it is sent back to the IRS or back to the third party bank that was taking out your TurboTax fees and sending you the rest of the refund.   Then the IRS--or the third party bank if you used refund processing--- mails you a check, which delays your refund for several weeks.   But you did not even provide a correct mailing address.  So you have to sort that out with the third party bank.  Expect to jump through some hoops to prove your identity and give them a correct address.

If you chose to have your TurboTax fees deducted from your federal refund, then the deposit goes back to the third party bank that handles refund processing, and that third party bank will mail you a check.   It will come in a plain envelope via first class mail so make sure you open all mail and do not assume anything is junk mail without opening it.

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

[xmasbaby0]

@859 You have posted in several threads.   You say that you used a wrong mailing address on your tax return and a wrong bank account.   This is not TurboTax's fault---these were user errors.   Your tax refund was not sent to TurboTax.  TurboTax cannot intervene with the IRS for you.

But one thing you need to do immediately is give the correct mailing address to the IRS:

CHANGE OF ADDRESS 

https://www.irs.gov/faqs/irs-procedures/address-changes/address-changes

We cannot be sure---but it is possible that the third party bank SBTPG will send your refund back to the IRS since SBTPG does not have a correct bank account or a correct mailing address for you.   The IRS will need the right address.

And.....try putting a trace on the refund:

If you need to trace a payment that the IRS says has been issued to you, mail or fax a completed IRS Form 3911, Taxpayer Statement Regarding Refund.

Not sure if they will help---but you could also try the Advocate service:

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

https://www.taxpayeradvocate.irs.gov/wp-content/uploads/2020/08/TAS_CaseCriteria_061120.pdf 

https://www.taxpayeradvocate.irs.gov/can-tas-help-me-with-my-tax-issue/