Stimulus

[atobeck1979]

I used the nonfilers tool with Turbotax the day it was released. I received an email from you telling me it was excepted by the IRS, but I have received no stimulus check. I gave them my direct deposit info and nothing has been deposited. Nothing is pending on the get my payment tool and I can't the IRS to put a person on the phone. Please help me find an answer.

[GiseleD]

The IRS has not given TurboTax any official guidance as to when stimulus payments for every taxpayer will be released. As long as you provided your direct deposit information/card information or mailing address information, you will receive the stimulus (as long as you otherwise qualify for it). You can call the IRS hotline at 1-800-919-9835 to get updates on your stimulus payment. 

The IRS rolled out the "Get My Payment" tool here. According to IRS.gov, you can use the "Get My Payment" application to:

• Check your payment status
• Confirm your payment type: direct deposit or check
• Enter your bank account information for direct deposit if the IRS doesn't  have your direct deposit information and if they haven't sent your payment yet.
• Receive paper check payments: If you moved since you last filed, let us know your new mailing address.

According to the IRS FAQs:

Get My Payment will display one of the following payment statuses:

1. Payment Status (one of two statuses) –

• A payment has been processed, a payment date is available, and payment is to be sent either by direct deposit or mail.
• You are eligible, but a payment has not been processed and a payment date is not available.

2. Need More Information – You are eligible for a payment, but we do not have your direct deposit information. You will be given the opportunity to provide your bank information once you have properly verified your identity. Direct Deposit is the fastest way to get your EIP.

3. Payment Status Not Available – We cannot determine your eligibility for a payment at this time. For example, this could mean:

• You are required to file a tax return, but:
  • We haven't finished processing your 2019 return
  • The application doesn't yet have your data; we’re working on adding more data to allow more people to use it.
• You don't usually file a return, and:
  • You used Non-Filers: Enter Payment Info Here but we haven’t processed your entry yet
  • You receive an SSA or RRB Form 1099 or SSI or VA benefits; information has not been loaded onto our systems yet for people who don’t normally file a tax return.
• You’re not eligible for a payment (see Eligibility).

If a payment date is not provided, updates to your payment status are made no more than once per day.

[atobeck1979]

I'm on the phone with the IRS now. Because I used the nonfiler form through turbotax, it has put my return into an error category. The IRS specifically said turbotax should not have been used to file for stimulus. So thanks alot Turbotax. I will never go through your system for anything.

[DoninGA]

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@atobeck1979 wrote:

I'm on the phone with the IRS now. Because I used the nonfiler form through turbotax, it has put my return into an error category. The IRS specifically said turbotax should not have been used to file for stimulus. So thanks alot Turbotax. I will never go through your system for anything.

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You may find it interesting that the IRS non-filer website produces the same tax return as the TurboTax non-filer website.

See this TurboTax support FAQ when you registered for the stimulus using the non-filer website and now are trying to file a 2019 tax return -  https://ttlc.intuit.com/community/tax-topics/help/stimulus-how-to-file-your-return-after-getting-rej...

Right now, there are two options to fix this error:

1. The IRS is working on a solution for people in this situation. We expect their instructions to be available in the coming weeks. We recommend that you wait and sign up to be notified when next steps are ready. Or,
2. You can print and mail your return now. Just be aware that, due to COVID-19, IRS processing centers are closed and not processing paper tax returns. This doesn’t affect your submission, but it may delay the actual processing. We recommend waiting for the IRS instructions. Visit the IRS for more info.

[Tammymisst]

hi i am curious to know what number your calling to speak with an actual irs agent because i for one have been calling all week and it tells me the customer svc center is closed. i cant go on the irs wheres my refund because it tells me the information doesnt match and i still havent received a stimulus payment either  i am in desperate need of help and have no idea what to do

[DoninGA]

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@Tammymisst wrote:

hi i am curious to know what number your calling to speak with an actual irs agent because i for one have been calling all week and it tells me the customer svc center is closed. i cant go on the irs wheres my refund because it tells me the information doesnt match and i still havent received a stimulus payment either  i am in desperate need of help and have no idea what to do

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Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate