State e-file fee refund

[et94539ppp]

Billing issue: get my State e-file fee back.

[Critter-3]

There is no efile fee of any kind when using the Online program ... the fee was for the use of the program to complete a return that can be filed even if it must be mailed in ... at no time was a successful efiling guaranteed.

[et94539ppp]

I used Turbo tax CD. Since I need to file Form 4852, the Franchise Tax Board requires me to submit my return by mail. I already paid my State e-file fee. I have been trying to get my credit card payment back to me. It appears that all the answers going back to the preset website link.

[Critter-3 · Accepted solution]

You can make your request with Customer Support.  Use the word ”billing” instead of the word “refund.”  
https://ttlc.intuit.com/questions/1899263

[frank8536]

I just e-filed my federal and state (NJ) taxes and I was charged $25 for the state e-filing.   When I purchased Turbotax I had the understanding that one state e-filing would be free.  Please refund the $25.

Frank [removed]

[removed]

[PattiF]

Here is a link that will help you with your request for a refund.

[lecorradetti]

I just e-filed my federal and state (NJ) taxes and I was charged $25 for the state e-filing.   Due to computer issues I was unable to file on line, had to mail, however, when I purchased Turbotax I had the understanding that one state e-filing would be free.  Please refund the $25.

[Cynthiad66]

Wondering if you qualify for a refund? It could depend on which product you’re using.

Read more to learn if you qualify, and we’ll be happy to help. 

TurboTax CD/Download or TurboTax Live with State (retail purchase)

TurboTax Online or Mobile

Related Information:

• Does your unconditional 60-day money-back guarantee apply to TurboTax Online?

[lklj]

How did you reach customer support?  I only get a silly link to "Others" opinions and that wont help[p me get a refund.  Where are they?  So hard to reach a person!

[DoninGA]

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@lklj wrote:

How did you reach customer support?  I only get a silly link to "Others" opinions and that wont help[p me get a refund.  Where are they?  So hard to reach a person!

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You need to contact TurboTax support and speak with an agent about the e-file fee.  Use the key words Billing Issue

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Ripoff21]

Buyer Beware - do not e-file your state taxes. If the filing fails you will not get a refund of your monies. I tried to figure out the problem information it said was incorrect, made changes and tried multiple changes and resent multiple times and it continued to fail. After six times trying I changed the filing to mail in return. There is a disconnect between the IRS the State of CA and TT. It may work for other states but why take that chance. Save your $25.00 and go through the manual process of mailing your state tax returns.

[carolklotztt]

I filed my Taxes yesterday, and was prompted to file State Taxes, which I then completed and filed.

However, not realizing I live in Florida and so don't pay State Taxes.

Therefore, can you please cancel the State tax filing and refund me the necessary fee that I paid.

Many thanks

Carol Klotz

[SForrestLO]

I'm sorry but, there is no way to cancel a return once it has been transmitted.

@carolklotztt

[saunderlar]

I paid the $25 to e-file my state return, then when I couldn't e-file I printed the return and sent it to my state by snail mail. I now want my $25 back the order number was TTDCDLA191173738

Thank you

[DoninGA]

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@saunderlar wrote:

I paid the $25 to e-file my state return, then when I couldn't e-file I printed the return and sent it to my state by snail mail. I now want my $25 back the order number was TTDCDLA191173738

Thank you

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You will have to contact TurboTax support to have the e-file charge cancelled or refunded.  Use the key words Billing Issue when contacting support.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax