TurboTax FAQ
TurboTax FAQ
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What is the TurboTax phone number?

Select your TurboTax version below for instructions on how to obtain the right phone number for your question or situation.

If you're using TurboTax in your mobile browser, select TurboTax Online (not the mobile app, which is a separate product).

We're available 7 days per week from 5:00 a.m. to 9:00 p.m. PST.

TurboTax Online

  1. Sign in to TurboTax Online if you're not already signed in.
  2. Select Help (the "question mark" bubble) in the upper-right corner, and then Contact us.
  3. Enter your question, select Continue, and then follow the onscreen instructions to call us, get a callback, or schedule a call (options vary depending on your question).
    • Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us on (800) 446-8848.

TurboTax mobile app

The TurboTax mobile app uses SmartLookTM technology to connect you with a support specialist. You can also opt for a callback:

  1. Sign in to the mobile app if you're not already signed in.
  2. Tap the "question mark" bubble in the upper-right corner to open the TurboTax Virtual Assistant.
  3. Tap Get live help, then enter your question.
    • Free Edition (without PLUS): When you select Get live help, you'll be asked to add PLUS benefits first.
  4. Tap Connect me (to connect via SmartLookTM) or No thanks for a callback.
    • If you selected No thanks, be sure to also tap OK, sounds good to set up a callback.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us on (800) 446-8848.

TurboTax CD/Download software

  1. Go here to go to our Contact us page.
  2. Select your product (CD/Download Mac or CD/Download Windows), your edition (Basic, Deluxe, etc.), ask your question, then select Continue.
  3. On the following screen, enter your contact info, then select Get the phone number.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us on (800) 446-8848.


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