SBTPG sending refunds

[torijones859]

I don't advise any taxpayer to ever use turbotax again. The false advertise and holds refunds for interest. To prevent stress and delay please guys stay away from turbotax.

[Lopez252036]

Is anyone's credit karma spend account routing number [removed] just wondering my my state return was sent thru mail and not DD when it's always been dd

[MaTiyaSi]

I agree! I’ve always used them and have never had issues until this year. This year my bank account was messed up. Same account I’ve used for years🙄 imported from last years tax refund🙄 but no one can give me an answer as to what the process is. Everyone telling me to call turbo tax…turbo tax telling me to call sbtpg…sbtpg telling me to call my bank…my bank telling me to call the irs. There should be policies and procedures in place. Both turbo tax and sbtpg should be able to answer my question. 

[DoninGA]

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@MaTiyaSi wrote:

I agree! I’ve always used them and have never had issues until this year. This year my bank account was messed up. Same account I’ve used for years🙄 imported from last years tax refund🙄 but no one can give me an answer as to what the process is. Everyone telling me to call turbo tax…turbo tax telling me to call sbtpg…sbtpg telling me to call my bank…my bank telling me to call the irs. There should be policies and procedures in place. Both turbo tax and sbtpg should be able to answer my question. 

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If you had an erroneous charge from SBTPG you should have received an email from TurboTax explaining the situation and informing you that a refund of the erroneous charge will be sent to you.

Did you receive this email?  If not, when did you see the erroneous charge from SBTPG?

[Lopez252036]

I guess what I was asking was removed Is anyone's credit karma spend account routing number ending in 4759

just wondering my my state return was sent thru mail and not DD when it's always been dd

[MaTiyaSi]

I don’t see anything on sbtpg. I happened to look through my tax paperwork for something I needed and noticed there was an extra number added into my bank account number🙄 so I know I won’t get my return on 2/24. I am unsure of the process. Sbtpg has the funds. They said it is scheduled to be released the 23rd…but it will be declined…but after that…who knows? They told me I need to contact the irs because the funds will go from my bank to the irs. Makes no sense as the funds aren’t coming from the irs, they are from sbtpg. 

[Bombshell72]

The IRS says they sent money February 9th. That I should have by February 14th. I have talked to TurboTax numerous times since last week. They only have a # for Santa Barbara Bank that is automated. I have no clue where money is and never had an issue before 

[Bombshell72]

There site told me they don't have it. Well IRS sent it. Account information correct since I got my state barely a week after filing. 

Someone please find a # and share if can talk to a real person.

[Bombshell72]

I have done all that. I haven't got no answer from emails sent a week ago. 

Never had this issue before. 

Someone at TurboTax needs to find out what is delaying checks. It is a failure somewhere. Banks are getting bothered by customers waiting for Santa barbara Bank. 

Hate to see how reviews go if this keeps happening.

[Bombshell72]

Mine says sbtp hasn't received 

IRS sent

[bryant74]

If TT, CK, and SBTGB lets everyone know that if you have fees taken out or take advance you will receive refund on day of or day before. This happens every single year and new people find out the hard way and get upset.

[Bombshell72]

My fees were taken out. 

Usually when it says on IRS that it will be in account it happens by that day. 

Third party doesn't even say anything about when I will get. 

I never had issue until this year

[bryant74]

How late past when the irs said you would receive I've heard the day after it comes in some cases?

[bryant74]

Nevermind the 14th yeah that's super late and if no fault of your own they need to pay you, but sounds like at the worst they had a problem and sending you a check. Someone needs to assist you in where your $ is after 2 weeks I would be furious 😤

[Bombshell72]

My date was 2/9

NOTHING still