@MaTiyaSi wrote:
I agree! I’ve always used them and have never had issues until this year. This year my bank account was messed up. Same account I’ve used for years🙄 imported from last years tax refund🙄 but no one can give me an answer as to what the process is. Everyone telling me to call turbo tax…turbo tax telling me to call sbtpg…sbtpg telling me to call my bank…my bank telling me to call the irs. There should be policies and procedures in place. Both turbo tax and sbtpg should be able to answer my question.
If you had an erroneous charge from SBTPG you should have received an email from TurboTax explaining the situation and informing you that a refund of the erroneous charge will be sent to you.
Did you receive this email? If not, when did you see the erroneous charge from SBTPG?
