Rejected Returns

[USAFA68]

I have three times tried to fix, using TT, a rejected return without success.  The email says, "IND-031-04 -  The primary taxpayer's AGI or self-select PIN from last year do not match IRS records."  According to every record I have, including last year's return in TT and previous years' returns for PIN accuracy, there is no mistake on my part.  The TT option is to file through the mail at cost to me.  This is frustrating because one of the best reasons to use TT Deluxe is that e-filing is free for federal returns.  Another reason is that the file shows accurate data that I verified several times.  What are my options?

[VolvoGirl]

When did you file 2019? If it was late in the year or you mailed it, try putting in 0 (zero) for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.


For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-...

[LinaJ2020]

Try to enter zero. 

You might need to mail in your return.  To see some solutions, click here:

Correct AGI got rejected

@USAFA68

[USAFA68]

I did try to use 0 as an entry, but TT would not accept that. In accordance with the TT instruction, I also tried to fill with nothing but zeroes, i.e., 000000, but it would not accept that either.

[DaveF1006]

At this point, you have exhausted all the avenues to send by efile.  You will need to print and mail your return.