Rejected Return

[equestrian326]

My 2019 return was rejected. I received the ACTION NEEDED email. I even found the instructions on here for how to fix a rejected return (sign in and they'll walk me through what needs to be fixed).

My question is this: When I open my Turbo Tax software (where I would go to do my taxes) it says "get started" and has no information in there anymore. I do not see where or how I would sign in on this in order to retrieve my filed return. When I log in online, it doesn't show my my returns there either. I have a saved copy of my returns in PDF format on my compute but it won't allow me to pull this into the software to edit it. Please help!! I need to get this done while my kids are napping and I can focus, which means my time to work on this is limited...

[BrandiLO]

Can you please let us know what the rejection was for so we can assist you with the proper steps?

Here are links to solutions for the 10 most "popular" IRS rejections:

• IND-031-04: The AGI or Self-select PIN from last year for the first taxpayer doesn't match IRS records
• FW2-502: The name or EIN for an employer on your W-2 doesn't match IRS records
• IND-52: The date of birth does not match IRS records
• R0000-507-01: A dependent on your return has already been claimed on another return
• R0000-504-02: The name or Social Security number for a dependent on your return doesn't match IRS records
• IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records
• R0000-500-01: The name or Social Security number for the first taxpayer doesn't match IRS records
• IND-181-01: The Identity Protection PIN (IP PIN) for the first taxpayer on your return is missing
• IND-516-01: If the Primary Taxpayer is claimed as an exemption in the return, then the Primary SSN must not be the same as a Dependent SSN on another return
• IND-046-01: Form 8862 is missing from the tax return and it is required to be able to claim the earned income credit (EIC)

If your code is one of the above, click on the code and follow the instructions under the TurboTax CD/Download Software heading. Make sure that you are opening your .taxfile2019 not the PDF. If you do not see the .tax file, please search your PC/MAC as this file should have automatically been downloaded when you completed/saved the return.