Refund mailed by turbotax

[Laylow]

My refund was to be direct deposited but my account was closed. I paid my fees with my refund so turbo tax received the refund & when it couldn't deposit sent a letter telling me it will be mailed. It's been a week & im asking for a tracking number or someone at turbo tax to verify if it's been delivered yet in case it was thrown away. When I called they were clueless. 

[xmasbaby0]

REFUND PROCESSING FEE  

If you chose to have your fees deducted from your federal refund, but entered wrong or closed bank account information for your direct deposit, you are going to have an aggravating, frustrating situation.  Your refund will go back to the third party bank. The third party bank might issue and mail you a check, or they might send your refund back to the IRS and then you will have to wait for the IRS to mail you a check.

  If the third party bank mails the check, it will come in a plain envelope via first class mail so make sure you open all mail and do not assume anything is junk mail without opening it.  While you are waiting, make sure that the address you entered on your tax return is correct, or your problem will be even worse.

When you choose “refund processing” your refund goes FIRST  from the IRS to the third party bank.  Then the bank takes your fees out of your refund and sends the rest of the refund to you.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

[Laylow]

When I go to the Santa Barbara website & enter my social it doesn't bring anything up but turbo tax sent me an email a week ago saying it would be mailed to me. If I contact turbo tax so you think they can let me know if there is another 3rd party they used for my fees to be paid?