My taxes were accepted 02/12/2021 and I still don't have my refund. The WMR tool was showing "accepted" and as of 03/16/2021 still accepted. Anyone else have this issue?

[Jagsfan1008]

I don't have any of the exemptions that would delay my refund. It has been stuck on accepted since 02/12/2021 and now the only message I get is "your tax return is still being processed. A refund date will be provided when available." I have tried for weeks to call the IRS and they aren't accepting phone calls. Anyone else have this happen to them?

[xmasbaby0]

Sadly, the IRS refund site has been behaving erratically and has not always reliable this year.   TurboTax has no control over this and cannot find out anything about your refund for you.

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS.   Many refunds are taking longer during the pandemic.  The IRS is backlogged —-they are still trying to process millions of 2019 returns; they received millions of e-filed on the day they opened for 2020 returns, and now they are burdened with sending out another round of stimulus checks.   

Some delays are resulting from incorrect amounts that folks entered for stimulus checks they received.   Many people have been confused by the recovery rebate credit and completed it incorrectly.  The IRS may delay your refund while they cross-check to see what you received.

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 34of your 2020 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

[NJtaxpayerNJ]

yes my return was  "accepted" on 3/12/21 and each time I check status it says "still processing".  cant get a live person anywhere to talk to.  I DEFINITELY will NOT be using turbo tax next year!

[DoninGA]

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@NJtaxpayerNJ wrote:

yes my return was  "accepted" on 3/12/21 and each time I check status it says "still processing".  cant get a live person anywhere to talk to.  I DEFINITELY will NOT be using turbo tax next year!

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Go to this IRS website for operational status - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

As of May 22, 2021, we had less than 100,000 individual tax returns received prior to 2021 in the processing pipeline. Including current year returns, as of May 22, 2021, we had 18.2 million unprocessed individual returns in the pipeline. Unprocessed returns include those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.

[VolvoGirl]

Accepted does not mean Approved.

Accepted only means the IRS verified some basic info on it so they know it's really from you.  After it is Accepted the IRS processes it then approves it before they send the refund.

After Turbo Tax sends your return they are done with their part.  Now it's up to the IRS to process and Approve it.  It has nothing to do with Turbo Tax.  Millions and millions of people are still waiting for the IRS.