Im expecting a refund. when i check the status of my refund, there is no record of it. what should i do

[VolvoGirl]

Where are you checking the status of your refund?  At the IRS or Turbo Tax?

Did you efile or mail your return? They didn't start opening the mail until June that's been stacking up. Back in March the IRS closed their processing centers and stopped processing mailed tax returns.
See this IRS page for the latest information
https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

If you efiled....Was your return Accepted? First double check your efile status here
https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

When will you get your refund,
https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/01/25589

[Lorilori25]

Hi Thank you for replying. I mailed my return because turbotax said they couldnt efile it for some reason. I mailed it July 14 at the post office along with my state return. I received my state refund already. When I go online to check the status of my refund there is no record of it at all. I get no where with the 800 numbers. I cant' get a live person. I dont know what to do? remail it? I dont know.....

[VolvoGirl]

Did you mail it to the IRS in a separate envelope from the state?  Yes read my post again.  The IRS is taking longer to open mailed returns.

Sorry the IRS has limited staff due to Covid-19.  They didn't start opening the mail until June that's been stacking up. Back in March the IRS closed their processing centers and stopped processing mailed tax returns.  An IRS spokesperson recently said that they have about 11 million pieces of unopened mail.  The IRS says....."We’re experiencing delays in processing paper tax returns due to limited staffing. If you already filed a paper return, we will process it in the order we received it."  So it may take longer if you mailed in June or later.  So you have to keep waiting.

See this IRS page for the latest information

https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

[Critter-3]

Mailed in returns will probably take 4 to 6 months to process this year due to the backup of mail during the covid shutdown ... patience will be needed until your return gets inputted in the system.  Check the IRS site once a week until you see it in the system and then just twice a week until you see the date of release.  There is no need to check any more often.