After you file

Hi Thank you for replying. I mailed my return because turbotax said they couldnt efile it for some reason. I mailed it July 14 at the post office along with my state return. I received my state refund already. When I go online to check the status of my refund there is no record of it at all. I get no where with the 800 numbers. I cant' get a live person. I dont know what to do? remail it? I dont know.....