Im entering info correctly on wheres my refund and it tells me my info is wrong n its not. What could be the problem

[muqueetz]

You just have to wait a day, as it passes thru the system. Mine did the same but it deposited!

[K20211]

Same here, I’ve been checking every day and all of a sudden it’s not working anymore. I double checked to make sure my info was right 

[Phyllis053]

My return was accepted 2/18 and received my acceptance email and have been able to track until this morning..now telling me info does not match...what is going on?

[Critter-3]

As the return goes thru processing the system may not show the current status of the return from time to time and that is normal.   The system only updates once a day overnight so look again tomorrow. 

[Merry 67]

My refund saying wrong information but it's right

[Briannaarena]

Mine too!! 

[wwu102]

I e-filed my 2020 tax on Feb 23rd, 2021, and get accepted email from Turbotax. However,  I went into Where's My Refund on Mar 1st, 2021, I got

"We cannot provide any information about your refund. Be sure to:

. Verify your filling date.

. check with your tax preparer or tax software provider, or

. verify your received your electronically filed acknowledgement email"

I went  into Where's My Refund on Mar 2nd, and today again, the information was changed to:

"We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS"

And I also went into my IRS account. and I got the following:

"Your 2020 Tax Return Has Not Been Processed.

Any one knows what this mean?

Thanks

[SunStraw2003]

I'm entering my information correctly on where's my refund! It's saying my information is wrong! I mailed my tax refund in March 20, 2020! Help Me Please and Thank You! 

[xmasbaby0]

You will not be able to find information about a 2019 tax return on the refund site now.  Only information for 2020 returns is being displayed there.   

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

[K20211]

Try to wait until the middle of the day or call the irs automated line and enter it in through phone. I know when I would check it nights/early mornings after 12am it would say it couldn’t find it, but then would find it hours later in the afternoon 

[dshanton71]

I'm entering my info correctly on Where's my refund and it tells me my Info is wrong.I know I entered it in correctly. What could be the problem?

[dshanton71]

I have tried everything still gives me the same message. 

[Charlesgirl79]

E-file and was accepted on 2-13

[bhajialilou]

yes I e filed my return

[CarissaM]

@bhajialilou How can we assist you?