If the preparers,turbo tax, mess up on my return and I receive nothing, what should I do?

[namcapeaon]

My check was taken by over looked debts i owe. Is there a guarantee for premium members

[Mike9241]

Why do you think Turbotax did anything wrong? Overlooked debts are not part of any tax program.  

[xmasbaby0]

TurboTax never knows if you owe back taxes, child support, etc.---how would a software program know that (but you probably knew.......)   The software did not "mess up".   If your refund was seized for a debt you owed the IRS or state will send you a letter about it.   

 https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts

https://ttlc.intuit.com/community/refunds/help/what-is-a-refund-offset/00/26301

Reduced Refund      https://www.irs.gov/taxtopics/tc203

 NOTE: You can contact the IRS Treasury Offset Program Call Center at 1-800-304-3107 to ask if they have an offset for you on file. TurboTax would not have that information.

https://turbotax.intuit.com/tax-tips/tax-payments/who-can-garnish-an-income-tax-refund/L7cPPzDyc

[Critter-3]

And if you were having the TT fees withheld from the refund that will never come then you are responsible for paying them ...  4 emails will be sent alerting you to the impending debit on your account.