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Jessa25
Returning Member

I was charged twice by turbotax when I was filing my tax refund. I already submitted a refund ticket last week and I tried tracking it and says Case closed?

How would I know if I would get refunded by the second charge? I didn’t get any update via e-mail.
3 Replies
xmasbaby0
Level 15

I was charged twice by turbotax when I was filing my tax refund. I already submitted a refund ticket last week and I tried tracking it and says Case closed?

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

 

 

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Denvermarti100
New Member

I was charged twice by turbotax when I was filing my tax refund. I already submitted a refund ticket last week and I tried tracking it and says Case closed?

I’m having the same issue 😡 It took $130 from me for self employed and I tried to refund cuz I don’t need it. It says my case is closed so idk if I’ll get my money back or not. Very pissed off about this

ChondelLO
Intuit Alumni

I was charged twice by turbotax when I was filing my tax refund. I already submitted a refund ticket last week and I tried tracking it and says Case closed?

To help get you connected to the right person for assistance, please click the link below. 

 

What is the TurboTax phone number?

 

 

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